Network Engineer - Mid Level

Title: Network Engineer - Mid Level

Work Location: Gurugram, Haryana, India

Duration: 12 Months

Job Type: Temporary Assignment

Work Type: Onsite

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients worldwide.

Job Description:

• We are seeking a highly motivated Junior Network Engineer who will be responsible for supporting and maintaining the network infrastructure required for our global enterprise.
• This is a fantastic opportunity to grow your skills in a dynamic, 24x7 remote environment.
• The successful candidate will be a dedicated, hardworking individual with a drive for success, looking to bring their skillset to help support and drive our organization forward.

Your Impact:

• Provide comprehensive support for our global network infrastructure, including monitoring, alert management, and maintenance (patching, upgrades, and tuning).
• Plan, coordinate, and implement network maintenance activities, including patching, upgrades, and performance optimization.
• Manage and support our core network technologies from both proactive and reactive positions. For: Cisco Meraki Switches, Wireless Access Points, Meraki and Palo Alto firewalls, Cisco routers, Global Protect VPN, and Portnox.
• Monitoring services and alerts for: network gear, SaaS services, and perform initial triage for network/SaaS platform issues.
• Managing ticket queues, tickets and escalations
• Lead the setup and configuration of network infrastructure for new office sites from the ground up.
• Act as an escalation point for complex troubleshooting, collaborating with the team and office stakeholders to ensure timely remediation.
• Develop and maintain documentation, runbooks, and support templates.
• Work with a drive for success to ensure the stability and reliability of our network.
• Flexibility to work rotating shifts and when required to respond to escalations outside of your scheduled shifts

Your Experience:

• 3-5+ years of experience supporting network infrastructure in a global enterprise environment.
• Solid understanding of network infrastructure and monitoring principles.
• Proven experience with the setup and configuration of new office sites.
• Maintaining ticket queues, tickets and escalations
• Working with IT operations management (ITOM) software that monitors and alerts on an organization's IT infrastructure, from network devices to servers and applications
• Strong understanding & strong hands-on experience with Cisco Meraki, Palo Alto, Global Protect VPN, and Portnox.
• Excellent communication skills and the ability to collaborate with a globally dispersed team and stakeholders.
• A dedicated, hardworking individual with the flexibility to cover shifts in a 24x7 operation. Which may include an on-call rotation.
• Must have reliable internet for this remote position.
• Looking for individuals to bring their experience and creativity to help drive the business forward.
• BA or BS Degree in Computer Science, Computer Engineering or equivalent experience.

Nice to Haves:

• Relevant technical certifications (e.g., CompTIA Network+, CCNA, CCNP).
• Previous experience in a support or NOC environment.
• Experience scripting and automation for network tasks.
• Experience in leveraging AI technologies to assist in your role.
• A bias for action and strong problem-solving skills.

TekWissen Group is an equal opportunity employer supporting workforce diversity.