Role
The professional services role within organization takes client engagements from initial design through implementation and migration and continues to provide operational support. This ensures a seamless transition for customers from initial exposure to full operational capability.
Qualifications, skills and experience:
- Industry experience focused on Data Center, IP networks. Engineer(6-10 Years)
- Computer science (or similar) degree
- CCNP and/or CCNA
- Arista EOS and Cloud Vision experience (Preferred)
- Excellent written and verbal skills
Technical Capabilities
Network Support & Troubleshooting:
- Diagnose and resolve network issues related to routers, switches, firewalls, VPNs, and WAN/LAN.
- Provisioning of new services on the network.
- Provide Level 2 escalation support for network incidents and outages.
- Analyse network performance and optimize configurations.
- Conduct root cause analysis (RCA) for recurring network problems.
Network Configuration & Maintenance:
- Configure and maintain network devices (Cisco ACI, Arista, Juniper etc.)
- Good knowledge Spine & Leaf Architecture
- Performing Upgrades e.g. OS patches, vulnerability patches.
- Design & Implement VLANs, QoS, ACLs, and other network policies.
- Good knowledge on L2 Technologies (STP, PVST, MSTP, RSTP, EtherChannel)
- Strong knowledge in routing protocols like BGP & OSPF
- Knowledge on EVPN & VXLAN, MPLS technologies
Monitoring & Incident Management:
- Monitor network health using NMS tools.
- Respond to alerts, perform initial diagnosis, and escalate if required.
- Work on incident tickets (ITIL framework preferred).
- Collaborate with L1 support and senior network teams (L3-L4) to ensure timely resolution.
Documentation & Reporting:
- Maintain detailed network diagrams and documentation.
- Update knowledge base with troubleshooting steps and solutions. (SoPs & MoPs)
- Prepare reports on network performance, incidents, and capacity planning.
