Major Responsibilities
The key job responsibilities include the following:
Core Operational Responsibilities
- Troubleshoot LAN and WiFi connectivity issues based on Ubiquiti and Cisco technologies.
- Troubleshoot authentication issues for LAN and WiFi using Cisco ISE and RADIUS.
- Diagnose and resolve GlobalProtect VPN issues (policies, authentication, and client software).
- Process service requests related to network authentication and authorization.
- Monitor the KSB Global Network for health, performance, and availability.
- React to service and hardware outages, engage WAN providers, and inform Global site contacts.
- Process Palo Alto firewall rule requests and internet-access requests for site-specific services.
- Support end users with all IT network service–related inquiries.
General Network Engineering Responsibilities
- Monitor overall network engineering performance to ensure system reliability and uptime.
- Configure and install various Cisco networking devices: routers, switches, firewalls, load balancers, VPN appliances, SD‑WAN components, WLAN systems, Cisco controllers, and QoS configurations.
- Perform proactive network maintenance, apply firmware upgrades, patches, hotfixes, and perform security hardening.
- Troubleshoot network issues across LAN, WLAN, WAN, SD‑WAN, and VPN environments.
- Maintain detailed documentation of configurations, standards, diagrams, and operational processes.
Key Skills Required
- 5+ years of hands-on experience in networking, routing, and switching.
- Deep knowledge of protocols: IPSEC, HSRP, BGP, OSPF, RIPV2, 802.11, QoS, and other L2/L3 technologies.
- Strong understanding of OSI and TCP/IP models.
- Experience in HLD/LLD network design, planning, and implementation.
- Solid experience with IPv4/IPv6 migration, addressing, and policies.
- Strong understanding of routing & switching platforms (Cisco focus).
- Experience with Palo Alto firewalls, VPNs, SD‑WAN, remote troubleshooting, and complex problem resolution.
- Knowledge of Cisco ISE, RADIUS authentication, and 802.1X.
- Experience with GlobalProtect VPN support (policy + client troubleshooting).
- Familiarity with ITIL processes: SLAs, incident/change/release management.
- Experience using ticketing systems (ServiceNow, Remedy).
- Strong written and verbal communication skills.
Requirement Profile
Formal education: A Bachelor's degree (BE/BTech/MCA & MBA) in Computer Science, Engineering, Information Systems Management
Professional experience
In years: Proven industry experience (5 – 8 years)
Defined Competencies
Should possess very good knowledge in the areas of :
- Design, configure, and install network systems while enforcing standards and best practices.
- Implement new solutions and enhance the resilience of the current network.
- Maximize network performance through monitoring, root-cause analysis, upgrades, and optimization.
- Perform fault investigations in LAN/WAN environments using data from multiple tools.
- Secure network systems through strong policies, access control, and continuous monitoring.
- Administer firewall environments according to IT security policies.
- Prepare and analyse network operational reports.
- Upgrade network appliances to stable firmware releases and maintain compliance.
- Configure routing/switching devices, firewalls, and IP telephony services.
- Provide remote support to onsite engineers and end users during installations or issues.
- Perform remote diagnostics and troubleshooting during deployments.
- Conduct capacity management and auditing of IP addressing and hosted data center resources.
- Collaborate closely with project management, L3 engineers, and the service desk.
- Communicate with customers for initial requirements and technical clarifications.
- Manage media capacity, run health checks, resolve alerts, and monitor system security.
- Support network security assessments and post-assessment activities.
Preferable (Nice to have) skill
- Relevant professional certifications, such as ITIL, CCNP, CWNP certifications
Other Skills
- Ability to quickly understand complex concepts and use technology for modeling, analysis, or automation.
- Strong communication skills, capable of explaining complex topics to technical and non-technical audiences.
- Strong teamwork mindset with excellent customer service, negotiation, listening, and problem‑solving abilities.
