Network Engineer

Job description

• Ready to work in 24*7 Work environment, manage NoC operations and incidents.
• Perform first level troubleshooting using tools and utilities to resolve network related issues
• Monitor network performance and validate alerts using monitoring tools;
• Contact and follow up Power companies for energy outages.
• Create, assign, and update the incident using ticketing tools
• Co-ordinate with Network Engineers, escalate L2 teams for incident resolutions
• Follow-up with support teams on open incidents
• Severity 1 to 4 Incident triage, support, management, restoration, recommendations
• Triage technical and non-technical escalations.
• Follow Standards, Policies, and Processes (SoPs and MoPs) for the NOC operations.
• Responsible for the process to effectively monitor all services that ensures compliance with Tier model and SLAs.
• Ensured efficient resolution of incidents through people, process and technology.
• Provide timely, accurate, and effective communication on service impacting events. Work with vendors on issue resolution and communications.
• Demonstrated ability to work with operational concerns and teams.
• Ability to communicate effectively, both written and verbal.
• Ability to work independently or in a team and meet deadlines.
• Manage effective co-ordination with Onshore teams

Qualification

• Bachelor s degree in computer science, Electronics and Telecommunication engineering, or a similar field.
• Extensive experience working as an NOC engineer.
• Experience deploying, managing, and troubleshooting network infrastructures.
• Excellent troubleshooting skills.
• Ready to work shifts and flexible hours.
• Good written and verbal communication skills.
• Manage effective co-ordination with Onshore teams