Network Engineer I

Network Operations & Incident Management
. Serve as the escalation point for complex network incidents, driving rapid
troubleshooting and resolution to restore services.
. Lead major incident bridges and coordinate with, infrastructure and application
teams for timely recovery and root cause identification.
. Perform detailed post-incident analysis, document findings, and implement
preventive actions.
. Maintain network up time as the highest operational priority through proactive
monitoring and corrective measures.
. Participate in on-call rotations, providing support during weekends or global
coverage periods as needed.
. Collaborate with the Global Operations Center to continuously refine detection,
escalation, and resolution processes.

Network Design, Implementation & Lifecycle Management
. Support design, build, and configuration of network infrastructure across onpremises and cloud environments.
. Plan and execute network migrations, upgrades, and maintenance activities in
alignment with change management processes.
. Configure and maintain routing, switching, firewall, and load balancing devices
as per organizational standards.
. Maintain up-to-date documentation including network topology diagrams,
MOPs, and runbooks

Operational Excellence & Reliability
. Monitor network performance, capacity, and health metrics to ensure optimal
operation and minimal downtime.
. Collaborate with vendors (Cisco, Palo Alto, F5, Netscaler) for software
updates, bug resolution, and performance improvements.
. Support and enforce configuration standards, operational policies, and security
controls.
. Contribute to problem management, trend analysis, and continuous
improvement initiatives for network reliability.

Collaboration & Knowledge Sharing
. Work as NetOps & NOC member to improve incident triage and escalation
efficiency.
. Work with cross-functional teams (Cloud, Security, and Platform Engineering)
to support seamless network operations.
. Mentor junior engineers and NOC members, enhancing troubleshooting and
operational skills.

Participate in service transition reviews and ensure new deployments meet
operational readiness standards.

Required Qualifications
. Bachelor's degree in Information Technology, Computer Science, or
equivalent hands-on experience.
. 5+ years of experience managing large-scale enterprise and network
environments.
. Strong hands-on experience with:
o Cisco Routing and Switching (IOS, NX-OS)
o Firewalls: Cisco ASA and Palo Alto
o Load Balancers: F5 LTM/GTM or Citrix Netscaler
o Data Center Networking: Cisco ACI fabric configuration and
operations
. Solid understanding of core network protocols and technologies including
TCP/IP, BGP, OSPF, VLANs, VPNs, NAT, and ACLs.
. Strong experience in network troubleshooting, incident management, and
change control processes.
. Exposure to network monitoring and management tools ).
. Excellent communication skills and ability to lead technical discussions during
high-severity incidents.

Maintain records of equipment failure following defined procedures. Assist and with guidance from others escalate client problems according to established procedures. Using network management tools under the direction of more experience staff, analyze network performance. Analyze network performance to ensure adequate bandwidth for business needs. Troubleshoot network problems on the campus network, remote locations and country wide area network though to resolution, either supporting others or by following standard procedures and practices. Respond to monitor alarms to identify the root cause of an outage and coordinate the corrective action in line with existing procedures and practices.

Career Level - IC1