Skills
Job Title: Network Engineer
Location: Kolkata
Experience Level: Min. 3 years
Key Responsibilities
- Technical support for networking such as: WAN and LAN connectivity, routers, firewalls, wireless and security.
- Remote access solution implementation and support such as IPSEC VPN Ability to work with vendor support to resolve client issues Respond to and resolve alerts and tickets generated from the monitoring system and/or customer requests in a timely fashion.
- Responsible for insuring the day-to-day operation, reliability, and integrity of the enterprise network.
- This includes the installation, maintenance, and management of all data network equipment such as router, L3 switch, LAN switch, firewall, wireless, etc. To troubleshoot equipment and network problems, participate in critical maintenance windows, and to open and track TAC cases through to problem resolution on pre and post production issues.
- To understand the Customer's organizational structure and become familiar with the Customer's network implementation and support processes and procedures to help in designing a network that is available and sustainable.
- Communicate with customers as needed regarding ticket progress, changes or agreed outages.
- Escalate service requests that require engineer level support in a timely fashion to prevent breech of SLA. Work with all team members to implement and improve Company best practices.
- Utilize central management tools to resolve customer issues with minimal customer impact.
- Get new clients on-boarded and documented in our systems.
- Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations.
- B.E./B.Tech. Degree, Computer Science, Engineering or equivalent education
- Actively working on one relevant certification track: CCNA / CCNP / NSE4-7
- Excellent verbal and written communication skills
- Excellent Teamwork and proper shift handover
- Willing to work in a 24x7 shift
- 4 years+ of relevant experience as a network engineer including router, switch, firewall
- Hands-on network configuration experience in router, switches and firewall, APs.
About Us
35+ Years | 800+ Employees | 3000+ Customers | 25+ National & Global Awards
Embee is a frontrunner in the technology services industry. With expertise built over decades, Embee seeks to make IT easier for organizations. From enterprises to start-ups, our customers are our partners, whom we help to achieve business outcomes by leveraging technology. Over the years, Embee has also become the leading Cloud solution provider with one of the highest Cloud mix and active Cloud usage in India. Till date, it has migrated over 500+ customers and 300,000+ users to the Cloud.
Embee's story is one of change. We grew, expanded, and adapted, learning more at each step. Now effecting change is at the heart of everything we do. And that doesn't just apply to our customers, it's how we feel about everyone who works with us. Our priority is to make sure that the people who work with us have the space to create ideas, the confidence to share them, and the resources and support to take them through to reality.
Click here to know more about us.
LinkedIn Page: https://www.linkedin.com/company/embee-software-pvt--ltd/
Location: Kolkata - EMBI - A. J. C. Bose Road, Kolkata, West Bengal, India
