Network Engineer

• Position Summary
  
  

The Level 1 (L1) Network Engineer is responsible for providing first-level technical support for network infrastructure. This role involves continuous monitoring of network systems, handling initial troubleshooting of network-related incidents, logging and managing support tickets, and escalating unresolved issues to higher-level support teams (L2/L3) in accordance with defined procedures and service-level agreements (SLAs).

• Key Responsibilities
  
  

2.1 Network Monitoring and Operations

• Monitor network performance, availability, and alerts using network monitoring tools.
• Identify and respond to basic network issues such as link failures, latency, packet loss, and device reachability problems.
• Perform routine health checks of network devices and links.
  
  

2.2 Incident and Ticket Management

• Log incidents and service requests in the ticketing system with accurate details.
• Perform first-level diagnosis and resolution of reported network issues.
• Escalate incidents to L2/L3 teams as per escalation matrix and SLA requirements.
• Track incidents through resolution and provide regular status updates.
  
  

2.3 Troubleshooting and Support

• Conduct basic troubleshooting for LAN, WAN, Wi-Fi, and VPN connectivity issues.
• Verify physical connections including cables, ports, power status, and link indicators.
• Assist users with basic network-related issues such as IP conflicts, DNS resolution problems, and connectivity loss.
  
  

2.4 Network Configuration Support

• Verify IP addressing, VLAN assignments, DHCP, and DNS settings.
• Execute predefined configuration changes under supervision or SOPs.
  
  

2.5 Documentation and Reporting

• Maintain incident reports, network diagrams, and SOP updates.
• Prepare daily shift and handover reports.
• Required Technical Skills
• OSI & TCP/IP models
• LAN/WAN fundamentals
• IP addressing and subnetting
• VLAN, routing, and switching basics
• DNS, DHCP, ARP, ICMP
• Educational Qualifications
• Diploma or Bachelor's degree in Computer Science, IT, or related field.
• Certifications (Preferred)
• CCNA
• CompTIA Network+ or Any equivalent entry-level networking certification
• Soft Skills
• Good communication skills
• Willingness to work in 24/7 shifts
• Team collaboration