WHAT YOU DO AT AMD CHANGES EVERYTHING
We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world's most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives.
AMD together we advance_
Position Requirements
- Bachelor's degree in technology or any other bachelor's degree
- 0-2 years of Enterprise / Telecom Network infrastructure relevant experience.
- Detailed, oriented with excellent communication skills (written & oral) particularly the ability to communicate with staff who aren't technically trained.
- Presentation skills, quick learner, self-initiated, team player, open to work in shifts to support and monitor the Global Network Infrastructure.
- Excellent interpersonal skills needed to work with various levels of technical staff members
- Strong analytical and problem-solving skills with demonstrated ability to execute against deadlines
- Manage and prioritize multiple tasks. Ability to manage timelines and meet tight deadlines
- Self-motivated, constructive and positive attitude.
- Possess good understanding of infrastructure management processes; knowledge on ITIL framework.
- Experience as a Network Administrator & hands-on experience in the above areas will be an added advantage
Skills
- Remote Network monitoring and ticket queue management
- Knowledge on network monitoring for Large Data Centers, Large WAN/Network environment
- Up-to-date knowledge and understanding of your employer's business and industry needs, as well as the technical demands
- Knowledge/experience on network device administration (Cisco, Juniper, F5 BigIP, Riverbed, Wireless, Fiber optic skills, MPLS/WAN/LAN management)
- Knowledge/experience with inter-network routing architectures, and the underlying network security technologies
- Recognize the importance of customer focus and/or of serving the needs of the end user
- Productivity Tools: Word, Excel, PowerPoint & Visio.
Certifications
- CCNA/CCNP Certification would be an added advantage.
Responsibilities
- 24x7 Remote Network Monitoring & Management
- Own the networking issues connecting and supporting the corporate and shared network environment
- Processing the queue of managed support tickets
- Perform basic troubleshooting of issues alerted by the monitoring system, update the tickets with up-to-date details and a summary.
- Provide 1st level technical support on network related issues.
- Coordinate and work with the vendors for WAN/Internet link issues/flaps.
- Manage and maintain vendor scheduled maintenances
- Provide hardware support & maintenance for all networking components
- Manage existing and new networking solutions, including monitoring the network stability and uptime.
- Escalate any critical issues/incidents identified via proactive monitoring to the L2 team for more detailed investigation.
- Responding and documenting outages and circuits down through incident reporting.
- Responsible for ensuring back up is performed in accordance to business/department guidelines
- Provide monthly reporting on agreed Key Performance Indicators.
- Documentation and change control
- Involve in SNMP Network management
- Monitor event logs and services to be proactive in identifying potential issues
- Prepare Trend Analysis based on link Usage and Hardware Utilization (CPU, Memory, ports, etc.,)
- Attend scheduled network change calls impacting the network monitoring
Shift Handover and Shift Updates
Benefits offered are described: AMD benefits at a glance.
AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants needs under the respective laws throughout all stages of the recruitment and selection process.
