Network and Security engineer The purpose of this role is to cover primarily the tasks focused on network operations, which include managing and supporting the daily tasks related to network, such as firewall, sdwan, WAF, ADC,switches maintenance. The role will require managing a network devices, monitor the network and support L2-L3 incidents and tickets, for customers across Bahrain . The role will also include performing improvements and applying standard best practices to network devices configuration.
Main responsibilities (minimum of 5 key points in category please) will include:
Key Responsibilities
- Offering technical support to customers for systems and configurations
- Designing and implementing network solutions and/or improving the efficiency of current networks.
- Installing, configuring, and supporting network equipment including routers, proxy servers, Load Balancers, switches, WAF,
firewalls, DNS and DHCP, Cloud network, VPCs, Transit GWs
- Configuring firewalls, routing and switching to maximize network efficiency and security.
- Provide Proof Of Concept (Demo) for assigned products or solutions
- Implementation of the products/Solutions in customer site
- Documenting cases to reflect the actions taken, reporting of problem status and providing solution(s) or workarounds as
developed in a professional timely fashion, over the lifetime of the support request.
- Understand customer systems and configurations, analyze the more technically difficult problems, identify issues and
recommend solutions.
- Works closely with customers and other engineers as well as the Account teams.
- Setting customer expectations appropriately and accurately.
- Work closely with principle company engineers to develop workarounds to issues and suggest product changes to
accommodate customer needs.
Essential
Minimum requirements of role
Communication and Soft Skills
- Excellent communication skills in English, both verbal and written
- Critical and analytical thinking and creativity
- Conflict Resolution - ability to resolve problems and complex situations
- Active listening and empathy - ability to listen and understand users to address their needs
- Team player - ability to work with a team and influence a positive collaborative culture
- Ability to prioritize workload appropriately based on the impact on the business Qualifications
- Bachelor's degree/Diploma in an IT related field or equivalent hands-on experience
- 5 plus years experience in the role of network/ network security engineer
