Network Access Control Product Engineer

Network Access Control Product Engineer

EY Technology:

Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have 350,000 people in more than 140 countries, all of whom rely on secure technology to be able to do their job every single day. Everything from the laptops we use, to the ability to work remotely on our mobile devices and connecting our people and our clients, to enabling hundreds of internal tools and external solutions delivered to our clients. Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization.

EY Technology supports our technology needs through three business units:

Client Technology (CT) - focuses on developing new technology services for our clients. It enables EY to identify new technology-based opportunities faster and pursue those opportunities more rapidly.

Enterprise Technology (ET) – ET supports our Core Business Services functions and will deliver fit-for-purpose technology infrastructure at the cheapest possible cost for quality services. ET will also support our internal technology needs by focusing on a better user experience.

Information Security (Info Sec) - Info Sec prevents, detects, responds and mitigates cyber-risk, protecting EY and client data, and our information management systems.  

The opportunity

This exciting role is inside the Network Access Control Product team, part of the ESPM, Network Product team in Enterprise Technology. In the role of a Network Access Control Product Engineer, you'll be responsible for the design, engineering, documentation and release of Network Access Control Products and technology components across all instances and use cases in EY. This will include ensuring key technologies and controls associated with Network Access Control across all aspects of the EY environment are suitably designed and modified to enable the production release of Network Access Control Product initiatives. Additionally, you will provide consulting services to other teams, as well as acting as a level four escalation for the Operations teams for complex issues.

Your key responsibilities

Your role is essential to the success of the team's products, you will be providing consultative engagement in the most complex problem management activities, thus helping to drive client satisfaction, demonstrated using various KPIs and metrics. You'll be responsible for Solution Design and Engineering, Solution Certification, Documentation and Operational Escalation support.

In the Solution Design aspect, you will create designs based on industry best practices, solid engineering principles while clearly ensuring fit for purpose localization. As part of solution certification, you will ensure appropriate software versions have been selected, reviewed and appropriately tested. Deployment instructions and standards are created allowing the technology estate to be updated by deploying certified code and configurations globally. 

In the Service Documentation aspect, you will develop and maintain documentation for configuration guidelines and templates. Document new services as built for handover to the Operations team. You will engage with Level 3 support teams ensuring they have the necessary training and knowledge base articles to be successful. This will include the creation and periodic review, and maintenance of Knowledgebase articles as required.

Skills and attributes for success

• Create designs based on industry best practices, sound solid engineering principles incorporating both local and global requirements while clearly understanding that one size does not fit all
• Advanced skills in planning, designing and troubleshooting complex environments including delivering projects within scope and budget
• Able to make technical decisions in support of Architecture, Strategy, Service Management and Operations functions within the project and escalated troubleshooting contexts
• Demonstrated experience in dealing with external vendors and suppliers in the network industry
• Excellent knowledge of network access control technologies, environments, management and monitoring tools associated with EY security systems

To qualify for the role, you must have

• Expert level knowledge and experience with Cisco ISE including database management.
• 802.1x authentication, the interaction with external authentication mechanisms such as PKI or MFA
• In depth understanding of enterprise office network environments, including IoT.
• Knowledge of Windows and Macintosh Operating systems specifically around network access control
• Maintains awareness of related new and emerging technologies.
• Reporting and data mining capability, Splunk and MS Sentinel preferred.
• You must be a Self-starter who can operate without direct supervision on multiple complex projects and tasks in parallel
• Present complex and difficult messages skilfully, using a variety of media and methods. 
• Produce writing that contains clear, precise descriptive language. 
• Experience with infrastructure implementation/management, service/operations management, etc.

Ideally, you'll also have

• Bachelor's degree in a technical discipline such as Engineering or Computer Science or a related discipline, plus an industry accreditation or equivalent work experience
• Demonstrable experience in various aspects of Security technology infrastructure design and implementation.
• Security related Professional qualifications
• Service management qualifications [ITIL Foundation]