Monitor support queues and provide first line support. Review incident data to ensure completeness and quality of information collected. Clearly and concisely communicate support issues to management. Document and revise existing processes to improve the quality of services offered by technology teams. Update documentation for Colleague Solutions applications. Research metrics for root cause analysis. Partner with the development team on remediation of vulnerabilities. Provide direction and training to other team members. Maintain the CMDB for Colleague Solutions by working with application owners and technology partners. Work with vendors to ensure operational processes are updated and current including disaster recovery. Support additional projects and process improvements as needed. Perform other duties as assigned. .NET Developer experience. Dynatrace experience. ITIL knowledge.
