Job Description
About Us
Iron Mountain Incorporated (NYSE: IRM) provides information management services that help organizations lower the costs, risks and inefficiencies of managing their physical and digital data. The company's solutions enable customers to protect and better use their information— regardless of its format, location or lifecycle stage—so they can optimize their business and ensure proper recovery, compliance and discovery. Founded in 1951, Iron Mountain manages billions of information assets, including business records, electronic files, medical data, emails and more for organizations around the world.
Visit www.ironmountain.com for more information.
Job SummaryDocument Management System (DMS) Support engineer role is positioned to offer IT technical support services on IT systems enabling Document Capture and document delivery services at Iron Mountain across Global site. DMS support Engineer engages with Scan operations staff across sites to diagnose, detect and fix DMS Systems technical issues restoring IT systems to Steady state operations.Key Areas of Responsibility
Be responsible for monitoring and troubleshooting Kofax, DSP, E2E reporting and Webstatus .net applications based on SQL server , deployed on Windows Server IIS.
Work on incidents, requests and problem tickets
Manage production deployments
Manage major incidents
Monitor Jobs and remediate any failures
Communicate and coordinate issue status effectively with
