Location: Pune-Hybrid working, two days per week in the office.
Status: Permanent
Package: Competitive Salary (fixed), 5 Day Working Week, Flexible Working(with one-off allowance), Development & Opportunity (Personal & Technical), Group Medical Policy, Group OPD Cover, Personal Accident Cover, Term Life Cover, 26 Days Leave + 9 Public Holidays + Buy & Sell Scheme, Referral Scheme.
Who's Instem Well, we're a global provider of bespoke industry-leading software solutions and services, which facilitate the pre-clinical, and clinical phases of the drug discovery process. We have over fifteen products in our portfolio, used by over 700 pharmaceutical clients (including all the top 25!)
What's the culture/environment like For a global business of over 400 staff, we very much have a family feel. You'll be part of a friendly, communal, solution based, flexible environment, where you'll feel empowered, valued and accountable. We'll invest in you as a person and encourage you to take part in companywide workshops for wellbeing, mental health, critical conversations, and strengths.
Why are we hiring a Technical Services Consultant
As we continue to expand our Instem portfolio, we are hiring a Technical Services Consultant to join us on our journey! This role is a pivotal role responsible for ensuring the successful deployment and integration of Instem Products and Solutions, both on-site and on Instem Cloud systems.
This role emphasizes superior customer service and technical expertise in a highly regulated industry, ensuring precise documentation and adherence to quality standards.
The Technical Consultant collaborates closely with implementation, development, project management, sales, and quality management teams to provide advanced analysis and support services.
Additionally, the role involves the maintenance and support of internal computerized systems, software, and Instem's Cloud systems.
What are you responsible for
- Provide comprehensive technical product system training to clients system administrators and IT support staff.
- Offer advanced technical assistance to Instem Support teams on both technology and application-related support issues.
- Lead the deployment of Instem Products and Solutions, ensuring seamless implementation and minimal disruption.
- Support software deployment testing from planning to execution, ensuring high-quality, reliable products.
- Provide ongoing support and development for all Instem-related systems, both internally and externally.
- Stay abreast of the latest technological developments and incorporate relevant advancements into Instem's practices.
- Set up and manage Wildfly, Oracle, Crystal Report, Tomcat, Node.js and Nginx.
- Adherence to the Company's Quality Management System to ensure that all work is managed Securely, Professionally and Diligently
Skills, Knowledge & Experience
- Experienced in a customer facing role (virtual) with strong written and verbal skills working with both technical and non-technical clients
- Hands on experience with technical delivery of software solutions to customers
- Proven background in installing proprietary software on Windows server based platforms
- Experience with supporting Cloud based solutions deployed via both Web Services and deployment technology (e.g. Citrix, Azure, AWS, RDWeb)
- Exposure with installation and basic database usage of database systems (Oracle, PostGreSQL, SQL Server)
- Basic understanding of Networking concepts
- Must have ability to travel internationally (maximum of 20% of time)
- Experience working according to a Quality Management System and its application to tasks associated with this role
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Instem stores and processes data using an Applicant Tracking System (ATS). For more information regarding our privacy policy use the following link: https://www.instem.com/privacy/
