Job Description
Role: L1 Support Engineer DevOps PlatformsExperience: 13 years
Level: L1 / Junior
Team: DevOps / Platform SupportLanguages (Mandatory)Spanish fluent (mandatory, daily spoken communication)English fluent (clear spoken and written communication)Core Tools Knowledge (Operational Level)Jira ticket handling, prioritization, basic workflow supportConfluence user support and documentation usageGitLab access issues, basic CI/CD troubleshootingJenkins job monitoring, first-level pipeline failure analysisGrafana dashboard checks, alert acknowledgmentSonarQube basic scan result interpretationNexus Repository artifact access and download issuesMatomo basic availability and usage checksResponsibilitiesFirst point of contact for DevOps tooling supportClear and professional communication in SpanishTicket triage, categorization, and escalationUser guidance following standard proceduresMonitoring dashboards and alertsBasic troubleshooting using runbooksEscalation to L2/L3 teams when requiredSoft Skills (Very Important)Excellent verbal communication and dictionStrong customer-facing attitudeAbility to explain technical topics clearly in SpanishCalm and structured under pressure
About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
