Job Description
L2 Support Engineer DevOps ToolingRole: L2 Support Engineer DevOps PlatformsExperience: 35 years
Level: L2 / Advanced Support
Team: DevOps / Platform OperationsLanguages (Mandatory)Spanish fluent (mandatory, daily communication with stakeholders)English fluent (excellent written and spoken skills)Core Tools Expertise (Operational & Troubleshooting)Jenkins pipeline failure troubleshooting, plugin issuesGitLab CI/CD debugging, permissions, repo configurationGrafana dashboard and alert troubleshootingSonarQube quality gate and analysis failuresNexus Repository repository and artifact lifecycle issuesJira advanced ticket handling, workflow issuesConfluence documentation ownershipMatomo configuration and operational troubleshootingResponsibilitiesHandle escalations from L1 supportAct as Spanish-speaking technical reference for users and customersPerform advanced troubleshooting on DevOps toolsIdentify root causes and propose solutionsCoordinate with DevOps / Platform (L3) teamsMaintain and improve runbooksParticipate in incident management callsSoft Skills (Critical)Excellent communication and diction in SpanishStrong problem-solving and analytical skillsAbility to manage incidents and prioritiesProfessional attitude in customer-facing situations
