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L2 Support Engineer - DevOps ToolingRole: L2 Support Engineer - DevOps PlatformsExperience: 3-5 years
Level: L2 / Advanced Support
Team: DevOps / Platform OperationsLanguages (Mandatory)Spanish - fluent (mandatory, daily communication with stakeholders)English - fluent (excellent written and spoken skills)Core Tools Expertise (Operational & Troubleshooting)Jenkins - pipeline failure troubleshooting, plugin issuesGitLab - CI/CD debugging, permissions, repo configurationGrafana - dashboard and alert troubleshootingSonarQube - quality gate and analysis failuresNexus Repository - repository and artifact lifecycle issuesJira - advanced ticket handling, workflow issuesConfluence - documentation ownershipMatomo - configuration and operational troubleshootingResponsibilitiesHandle escalations from L1 supportAct as Spanish-speaking technical reference for users and customersPerform advanced troubleshooting on DevOps toolsIdentify root causes and propose solutionsCoordinate with DevOps / Platform (L3) teamsMaintain and improve runbooksParticipate in incident management callsSoft Skills (Critical)Excellent communication and diction in SpanishStrong problem-solving and analytical skillsAbility to manage incidents and prioritiesProfessional attitude in customer-facing situations
NTT DATA Corporation is a Japanese multinational information technology service and consulting company headquartered in Tokyo, Japan. It is partially-owned subsidiary of Nippon Telegraph and Telephone. Japan Telegraph and Telephone Public Corporation, a predecessor of NTT, started Data Communications business in 1967.
Job ID: 126126683
