National Service Manager

Service Head Clinical India

Salary 4 to 6 lacs per annum

Observe Daily Open Call Reports for closure within TAT.

To maintain a TAT time of 48 hrs to initiate technical support.

To monitor the service coordinator for their daily activity and update all reports on SAP.

Reports to be collected - Manufacturing issue report, Installation report , Staff Expense claim reports, Open call reports.

To share updates on all Open calls to sales head on a weekly basis.

To make claims from Principal companies for all rejected items within warranty.

To plan product training for the service team from Principal company technical support.

To plan domestic production training for the service team.

To ensure that Service targets in terms of service support and service sales are achieved.

To make sure no Malpractice in the name of the Company is done by any staff in the service team.

To frequently connect with channel partners to collect feedback on service support.

To observe repair and return of all stocks that come for servicing.

To ensure that Service stores are well furnished with required stocks and are issuing the right materials for support.

To ensure that all documentations for stock movement are maintained.

To ensure that service provided within and out of warranty are as per records.

Candidate Profile:

• Should have 7 to 12 years of experience in service filed in manufacturing and dental field experience is min 5 years
• Should have working knowledge in SAP
• Should have team Management skills & leadership qualities
• Excellent written and oral communication in English, Hindi and Kannada