National Head - Business Clients (LAP)

Key Responsibilities:

Strategic Leadership:

• Develop and implement a national strategy for acquiring and servicing business clients for LAP products.
• Define and execute business plans to ensure growth in the LAP segment, aligning with the company's overall goals and objectives.
• Build and nurture relationships with key business clients, ensuring long-term partnerships and satisfaction.
• Identify new business opportunities and segments within the business client base to expand LAP offerings.

Team Leadership & Management:

• Lead, manage, and mentor a team of sales, relationship managers, and business development professionals at a national level.
• Set clear performance targets for the team, ensure alignment with company objectives, and monitor progress regularly.
• Provide training, coaching, and development opportunities to enhance team performance and capabilities.
• Conduct performance reviews, provide constructive feedback, and ensure that the team meets key KPIs and targets.

Business Development & Client Acquisition:

• Oversee the acquisition of new business clients for LAP through various channels, including direct sales, partnerships, and referrals.
• Establish and maintain relationships with business owners, decision-makers, and other key stakeholders within the target segments.
• Actively explore and enter new markets, identifying potential clients who can benefit from LAP products.
• Customize LAP solutions based on the client's business needs, ensuring they receive the best possible terms and value.

Client Relationship & Retention:

• Develop a deep understanding of the client's business model and financial needs to provide tailored LAP solutions.
• Ensure exceptional service levels for existing business clients, proactively addressing concerns and managing risks.
• Drive client retention strategies through regular engagement, follow-ups, and providing post-sale support.
• Address complex client queries or challenges, working with other departments as needed to resolve issues quickly.

Sales Performance & Target Management:

• Set annual, quarterly, and monthly sales targets for the LAP business vertical, ensuring that targets are met or exceeded.
• Track and analyze sales performance, market trends, and competitor activity to adjust sales strategies as required.
• Lead high-level negotiations with clients, ensuring favorable terms for both the client and the organization.

Compliance & Risk Management:

• Ensure compliance with all internal and external regulatory requirements and industry standards for LAP products.
• Work closely with the risk management team to evaluate the creditworthiness of business clients applying for LAP.
• Ensure that all business dealings are conducted with integrity, transparency, and in line with company policies and procedures.

Collaboration & Reporting:

• Collaborate with internal teams such as credit, underwriting, operations, and legal to ensure smooth loan origination and approval processes.
• Provide regular updates and reports to senior management on the performance of the LAP business segment, including financial outcomes, growth initiatives, and market dynamics.
• Participate in business reviews, management meetings, and contribute insights on business growth and strategic direction.

Market & Industry Insights:

• Keep up-to-date with industry trends, competitor offerings, and changes in the regulatory environment that may impact the LAP segment.
• Use market intelligence to anticipate changes in client needs and adjust offerings accordingly.
• Lead efforts to enhance brand visibility and promote LAP products within relevant business networks and industry forums.

Qualifications:

• Educational Requirements:
• Bachelor's degree in Business Administration, Finance, Economics, or a related field.
• An MBA or relevant postgraduate qualification is preferred.
• Experience:
• Minimum of 10+ years of experience in the financial services industry, with a focus on Loan Against Property (LAP) products or similar business lending solutions.
• Proven experience in managing and leading high-performing teams across multiple locations.
• In-depth knowledge of the business lending landscape, with a strong understanding of the regulatory environment governing LAP products.
• Experience in driving sales growth, managing client relationships, and executing strategic initiatives.
• Skills & Competencies:
• Strong leadership, communication, and interpersonal skills.
• Ability to influence and build relationships with senior business clients, industry stakeholders, and internal teams.
• Excellent strategic thinking and problem-solving abilities.
• Strong analytical skills with the ability to interpret financial data and assess business risks.
• Proficiency in CRM systems, Microsoft Office, and other business development tools.
• Other Requirements:
• Strong negotiation and closing skills.
• Ability to work under pressure and meet tight deadlines.
• Flexibility to travel extensively across the country to meet business needs and clients.