BNC has been mandated to recruit a Mystery Shopping Executive for a hybrid assignment with one of our esteemed Big 4 clients. This is a contractual role designed for fresh postgraduates (preferably MBA) with a keen interest in customer experience, sales insights, and business development.
Key Responsibilities:
- Conduct mystery shopping calls and visits, primarily engaging with premium clientele.
- Document customer interactions, feedback, and behavior to prepare detailed, structured reports.
- Collect and interpret customer insights as per predefined criteria and share relevant findings with the team.
- Collaborate with internal stakeholders to ensure accurate reporting and feedback analysis.
- Maintain confidentiality and a professional approach while interacting with customers.
Candidate Requirements:
- MBA with hands-on experience in consumer behavior analysis and customer experience improvement.
- Excellent verbal and written communication skills in English and Hindi.
- Good knowledge of Advanced Excel
- Comfortable making outbound calls to high-value customers and documenting feedback.
- Strong analytical and report-writing skills.
- Prior exposure to business development or sales (preferred but not mandatory).
- Opportunity to work with a globally renowned consulting firm.
- Exposure to a dynamic, professional environment in a hybrid working model.
- Must own a personal laptop.
- Only candidates based in Noida will be considered.
- Only female applicants are eligible.
- Immediate joiners preferred and this role is a 6 month contract role.
If interested please share your resume at [Confidential Information]
