MT Operations Head | Tier 1 FMCG

Key Responsibilities:

• Translate national modern trade strategies and commercial plans into detailed, actionable in-store execution plans for various retail formats (e.g., hypermarkets, supermarkets)
• Develop and implement operational guidelines and standard operating procedures (SOPs) for in-store activities, including merchandising, planogram compliance, promotional setups, and inventory management.
• Monitor and optimize product availability, freshness, and display quality, identifying and addressing any gaps promptly.
• Ensure perfect execution of all promotional activities, including display setups, pricing, and point-of-sale (POS) material deployment, ensuring maximum impact and ROI.
• Regularly conduct store visits and audits to assess execution quality, identify areas for improvement, and provide constructive feedback to field teams.
• Lead, mentor, and develop a team of regional area sales managers, fostering a culture of high performance, accountability, and continuous improvement.
• Design and implement training programs for field teams on best practices in retail execution, merchandising, and customer engagement.
• Set clear performance targets for the operations team and conduct regular performance reviews.
• Work closely with key modern trade account managers to align on execution priorities and resolve operational bottlenecks with retailers.
• Liaise with supply chain teams to ensure timely and accurate product delivery to stores.
• Collaborate with marketing teams to ensure effective deployment and utilization of POS materials and brand assets.
• Build strong working relationships with retail partners store operations teams to facilitate smooth execution.