MT-O2C Collections

Inviting applications for the role of [Management Trainee], [OTC - B2B Collections ]!

In this role, we are looking for candidates with relevant experience in Accounts Receivable process where you will be responsible for performing day-to-day Disputes and credit management operations while meeting the agreed service levels. In this role, you are required to coordinate and collaborate with various Finance stakeholders and Customers to resolve any outstanding invoice related issues to enable payment on time.

Responsibilities

1. Collections & AR Management:

• Manage end-to-end B2B collections for assigned customer portfolio.

• Follow up on outstanding invoices via calls, emails, and customer portals.

• Track invoice aging and drive reduction of past-due percentages.

• Document collection activities and maintain accurate customer notes.

2. Dispute & Deduction Resolution

• Identify invoice disputes, deductions, and chargebacks.

• Collaborate with Billing, Cash Application, Customer Service, and Sales teams for timely resolution.

• Escalate unresolved issues per defined SOP and SLA.

3. Customer Communication

• Build and maintain professional relationships with customers AP departments.

• Respond promptly to customer queries related to invoices, statements, PODs, credits, and reminders.

• Provide regular account statements and reconcile customer balances.

4. Cash Application Support

• Coordinate with cash application team to ensure accurate payment posting.

• Share remittances, backup, and short-payment details for correct allocations.

5. Reporting & Metrics

• Maintain weekly/monthly dashboards:

• Invoice aging

• Past-due trends

• Credit utilization

• Collection forecast

• Provide risk assessments for delinquent accounts.

• Support Month-End Close activities for AR.

Qualifications we seek in you!

Minimum Qualifications

• B.Com/M.com/BBA/MBA Graduation/Post Graduation

• Proven experience in B2B Collections

• Strong Communication skills (Verbal & Written)

• Strong knowledge of OTC / AR processes (, Collections).

• Experience with ERP systems (SAP, Oracle, , etc.).

• Advanced Excel skills (VLOOKUP, Pivot, Reconciliation).

Preferred Qualifications/ Skills

• SAP/Oracle Knowledge experience is helpful

• Excel Knowledge and good customer handling skills

• Strong negotiation and follow-up abilities.

• Analytical mindset with attention to detail.

• Ability to manage high-volume portfolios and multitask.

• Problem-solving for disputes and short-payments.