MT - Customer Care Trainer

Ready to shape the future of work
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Management Trainee, Customer Service [Process Trainer]
We are seeking a skilled Process Trainer to join our team and enhance the effectiveness of our training programs. The ideal candidate will have a strong background in process training, excellent communication skills, and the ability to drive continuous improvement in operational processes.
Responsibilities
.Training Program Development:
oDesign and develop comprehensive training programs that align with organizational goals and industry standards.
oUpdate training materials regularly to reflect changes in processes and best practices.
.Facilitation and Delivery:
oConduct engaging training sessions for employees at various levels, ensuring clarity and understanding.
oUtilize diverse training methods, such as workshops, e-learning, and hands-on activities, to cater to different learning styles.
.Performance Evaluation:
oAssess the effectiveness of training programs through feedback and performance metrics.
oIdentify areas for improvement and implement strategies to enhance training outcomes.
oShare LTO to ops and stake holders, post OJT is completed.
.Continuous Improvement:
oCollaborate with cross-functional teams to identify process inefficiencies and recommend improvements.
oStay updated on industry trends and incorporate innovative training techniques.
Qualifications we seek in you!
Minimum Qualifications
.Minimum of a bachelor's degree in any graduation or degree in related field.
Preferred Qualifications/ Skills
.Relevant years of experience in process training or a similar role.
.Strong presentation and communication skills.
.Proficiency in training software and tools.
Why join Genpact
.Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
.Make an impact - Drive change for global enterprises and solve business challenges that matter
.Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
.Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
.Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.