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MS . Net Lead

U2o3 Infotech
Pune
5-8 Years
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  • Posted 13 days ago
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Job Description

  • Good understanding of Customer Support metrics and SLAs.
  • Accountability for all support aspects related to the product .
  • Ability to quickly learn the application and develop a functional understanding from a business perspective .
  • Guide and Mentor team
  • Handling and planning shifts as needed
  • Organize and motivate team members in their day-to-day work
  • Manage and understand data around incoming case volume.
  • Communicate any trends in customer communication or behavior to other teams as needed.
  • Train incoming team members.
  • Reports from the help desk to understand trends and do detail RCA.
  • Handle incoming escalations.
  • Work directly with leadership to define and enforce strategies and team goals.
  • Conduct one-on-ones with direct reports.
  • Plan process maps and workflows
  • Plan and support Deployment
  • Act as a POC for customer outages and resolution.
  • Skills and Qualifications
  • Very Good knowledge ofAsp.net , PL-SQL, L2 support
  • ITIL Certification would be a plus.
  • Understanding the healthcare industry would be mandatory.
  • People Management Skills
  • Excellent written and oral communication skills.
  • Proven ability to manage a team, including conflict resolution.
  • Alignment with company values and mission.
  • Strength in data-driven communication and decision-making.
  • Experience aligning metrics cross-functionally and telling compelling data stories.
  • Notice period Immediate joiners.

More Info

Job Type:
Permanent Job
Industry:
Information Technology
Role:
Technical Support Engineer
Function:
IT
Employment Type:
Full time
Open to candidates from:
Indian

About Company

U2o3 Infotech

U2O3Info Tech is a full-service Web Design & Digital Agency with a dedicated team of professionals. We believe, the most successful organizations will be those that succeed in developing digital as a core part of their business activity.

Job ID: 119875671

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Last Updated: 16-03-2026 09:33:35 AM
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