Job Description
'Role
Implement features and fixes in the Customer Service module under guidance, following established patterns and ALM processes; steadily grow autonomy across Power Platform, plugins, and Omnichannel.
Responsibilities
Configure Dataverse tables, forms, views, and business rules; build model-driven app components.
Write JavaScript/TypeScript form scripts and Power Automate flows; assist with plugins (.NET/C#) and PCF controls.
Contribute to Customer Service features (Cases, Queues, Routing, SLAs/Entitlements, Knowledge, Activities, Customer Service Workspace); assist on Omnichannel (chat/voice) setup.
Support integrations (Logic Apps/Functions, Service Bus) and CIF basics for CTI under supervision.
Follow ALM/CI-CD steps for solution movement and config migration; add telemetry, tests, and documentation; fix routine defects.
Requirements
15 years (or internships/projects) on Dynamics 365/Power Platform; good grasp of Customer Service concepts.
Practical experience with Dataverse customizations, Power Apps, Power Automate, and JavaScript/TS; basic .NET/C# exposure for plugins.
Familiarity with Omnichannel setup, environment management, and CI/CD basics (Azure DevOps/GitHub).
Strong learning mindset, collaboration, and attention to quality and documentation.
