About the Role
Be a team player within both the Collections team and the broader Motor team, supporting the business as a whole to deliver growth and other targets, whilst adhering at all times to the overall compliance policy framework within the business.
Responsibilities
- Processing non‑voice casework allocated via queues/work items.
- Following approved SOPs, checklists.
- Maintaining clear, factual, audit‑ready case notes.
- Escalating exceptions, breaches, or unclear cases to SMEs / UK onshore.
- Working flexibly across processes based on volume and SME guidance.
Qualifications
- Experience in Motor/Asset Finance/Lending would be preferred.
- Loan Servicing experience is a must while Collections experience is good to have.
- Experience of working within a regulated, banking or financial services environment is desirable.
- UK experience is nice to have, within Motor/Asset Finance/Lending would be preferred.
Required Skills
- Excellent verbal and written communication.
- Resilience.
- Empathy.
- The ability to deliver an excellent customer service through different communication channels e.g. email, letters.
Preferred Skills
- Experience in Motor/Asset Finance/Lending.
- Collections experience.
- Experience of working within a regulated, banking or financial services environment.
