Job Title: MIS Cum WFM Executive / Sr. Executive
Location: Airoli
Shift: Rotational (24/7)
Work Mode: Work from Office
Key Responsibilities
- Manage and support Workforce Management (WFM) related activities.
- Monitor and analyze operational metrics such as Attrition, Shrinkage, and FTE calculations.
- Prepare MIS reports and dashboards for management review.
- Perform data analysis and derive actionable insights from available data.
- Coordinate with operations and other departments to ensure timely closures and adherence to SLAs.
- Support real-time monitoring and workforce optimization.
- Assist in forecasting, scheduling, and capacity planning activities.
Required Skills & Qualifications
- Good decision-making and communication skills.
- Strong understanding of WFM terminologies and concepts.
- Proficiency in Microsoft Excel and other MS Office tools.
- Strong analytical and problem-solving abilities.
- Ability to work in a fast-paced, 24/7 rotational shift environment.
