Middleware Messaging Operations Senior manager

About this role:

Wells Fargo is seeking a Systems Operations Senior Manager.

In this role, you will:

• Manage and develop teams of analysts, associates, and less experienced managers in roles that provide technical services and support for the relevant supported systems

• Engage and influence stakeholders, internal partners, and peers in order to engineer projects, identify new products and solutions, and research solutions for existing systems

• Identify and recommend opportunities for administration and maintenance of the remote monitoring and management system, as well as the periodic system review

• Perform network assessments, security audits, and system enhancement consultations

• Determine appropriate strategy and actions of Systems Operations team to meet moderate to high risk deliverables

• Interpret and develop policies and procedures, and understand compliance and risk management requirements for supported system area

• Provide implementation support for key risk initiatives

• Collaborate with and influence all levels of professionals, analysts, or associates

• Ensure the Systems Operations team communicates with customers to keep them informed of incident progress, and notify them of impending changes or agreed outages

• Manage allocation of people and financial resources for Systems Operations

• Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications:

• 7+ years of Systems Engineering and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of management or leadership experience

Desired Qualifications:

• Experience in a management or team leadership role overseeing a technical infrastructure or software engineering team.
• Hands-on experience with enterprise messaging/streaming platforms, demonstrating a strong technical foundation in several of the following: IBM MQ, Confluent Kafka, Solace, or similar enterprise middleware products.
• Active participation in senior leadership forums, including steering committees, executive reviews, and strategic planning sessions.
• Skilled at organizing and hosting offsites to align teams, foster collaboration, and strengthen leadership culture.
• Proven ability to develop technical strategy, manage operations teams, and deliver complex projects.
• Strong understanding of MQ architecture, security (OAM, CHLAUTH), and operational best practices.
• Strong understanding of the Kafka ecosystem (Brokers, Connect, Schema Registry), security models, and performance tuning concepts.
• Experience driving automation initiatives using tools like Ansible, Python, or Terraform.
• Experience managing operations for critical production systems, including incident and problem management.
• Experience in financial services or another industry with high-throughput and strict reliability requirements.
• A strong leader who can inspire and develop technical talent.
• A strategic thinker who can connect technical decisions to business value.
• Excellent communication and interpersonal skills, with the ability to engage with both technical staff and senior leadership.
• Ability to maintain calm and decisive leadership during critical production incidents
• Work Location - Bangalore /Hyderabad

Posting End Date:

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

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