Who We Are Looking For
In this role, you will work with State Street teams from around the globe to support premier investment management clients. You will have immediate responsibility to oversee all day-to-day transactional responsibilities in a fast-paced, flexible and exciting environment.
Why this role is important to us
This is a varied position with a senior level of responsibility within the Transaction Management team, within Middle Office Services. This Transaction Management Officer acts as a Primary contact point for all internal/external clients. The team is responsible for trade confirmation, trade process, trade settlement, and reporting of trade instructions from clients. The team is also responsible for processing directed lending instructions, wire transfers, and trade exceptions. The candidate is require to ensure service delivery to both internal and external clients, ensure timely response to client initiated queries, and escalation of any unresolve matters to manager for best resolution solution.
What You Will Be Responsible For
As Officer, you will
- Provide day to day management of Transaction Management team in location for responsible client
- Drive transaction management and settlement discipline excellence though proactive management of the trade lifecycle
- Be a key participant in effective service delivery and client sentiment, including direct client contact
- Support a strong risk management and control environment
- Manage and develop your team effectively, ensuring appropriate coverage and control. Train and coach colleagues, providing input for performance appraisals
- Communicate effectively on issues / problems to the Client and to SSC management and ensure a proper and timely follow-up to ensure resolution.
- Embrace State Street's corporate values and support a work environment reflective of those values
- Effectively communicate with clients, custodians, brokers, managers, and peers within State Street
- Be a strong team player and demonstrate dedication to group and company goals
- Demonstrate professional maturity and effective time management
- Demonstrate the ability to analyze a problem, obtain and evaluate information, and reach sound conclusions
- Ensure all internal/external clients inquiries are logged and resolved in a timely and satisfactory manner
- Ensure all daily and monthly services are delivered in accordance with relevant client SLA's
- Assist with compliance reviews, controls and audits
- Work effectively with peers locally and across the region to achieve common goals
What We Value
These skills will help you succeed in this role
- Excellent attention to detail
- Must be responsible and take ownership to the job which is allocated
- Must be organized and able to multi-task often working to tight deadlines.
- Must have demonstrated an ability to handle numerous activities and to prioritize work effectively.
- Must be pro-active and be a problem solver
- Must be highly professional interacting with several departments within the company
- Must be flexible often dealing with ad-hoc queries from clients.
- Must demonstrate an understanding of the risks involved in the processes and reflect this in their approach to work prioritization
- A team player
About State Street
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
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Job ID: R-781913
