Vice President - Change Management

The Vice President, Alpha Middle Office (MO) Strategic Client PMO, is responsible for the governance and delivery of complex, high‑impact initiatives supporting State Street Alpha Middle Office clients. This role operates at the intersection of Middle Office operations, Technology, Data, and Client Service, ensuring disciplined execution, transparency, and risk management across the Alpha MO client portfolio. The VP partners closely with Alpha Product, MO Operations, Technology, and Strategic Client coverage to deliver outcomes aligned to client commitments, regulatory expectations, and State Street's Alpha strategy.

Key Responsibilities

Alpha MO Program & Portfolio Leadership

• Lead the end‑to‑end delivery of Alpha Middle Office initiatives, from intake and prioritization through execution, stabilization, and transition to BAU
• Manage a portfolio of concurrent Alpha MO initiatives including onboarding, operating model changes, platform enhancements, remediation, and client‑driven change
• Coordinate delivery across MO Operations, Alpha Technology, Data, and Client Service teams to ensure end‑to‑end accountability
• Ensure delivery plans align with Alpha product strategy, client commitments, and internal capacity

Governance, Intake & Controls

• Own Alpha MO initiative intake through established governance forums (e.g., quads, delivery reviews, client governance)
• Ensure initiatives are clearly defined, approved, sequenced, and funded in line with Alpha and Investment Servicing PMO standards
• Enforce consistent use of PMO governance, controls, documentation, and delivery disciplines
• Support risk, issue, and change management in alignment with State Street's control environment

Client & Executive Stakeholder Engagement

• Act as a senior PMO partner to Alpha Strategic Client coverage, MO leadership, and executive stakeholders
• Represent Alpha MO delivery status, risks, and dependencies in internal and client executive forums
• Provide concise, fact‑based executive updates with clear options, trade‑offs, and recommendations
• Support a no‑surprises client experience through proactive escalation and transparent communication

Reporting, Metrics & Transparency

• Produce and oversee weekly and monthly reporting for Alpha MO initiatives, including milestones, risks, dependencies, and delivery health
• Ensure reporting accuracy, consistency, and auditability across the Alpha MO portfolio
• Partner with stakeholders to improve forecasting, delivery predictability, and management insight

Risk, Issue & Dependency Management

• Identify, assess, and manage cross‑functional Alpha MO risks and interdependencies
• Drive mitigation strategies and ensure timely resolution of issues impacting client outcomes
• Escalate material risks in accordance with Alpha, Investment Servicing, and enterprise risk standards

Leadership & Influence

• Influence senior stakeholders across Alpha Technology, MO Operations, Data, and Client Service without direct authority
• Provide mentorship and oversight to PMO resources aligned to the Alpha MO portfolio
• Promote a culture of accountability, execution discipline, and continuous improvement

Required Qualifications & Experience

• 10+ years of experience in Program or Portfolio Management within Investment Servicing, Middle Office, Asset Management, or Custody
• Strong understanding of Middle Office operating models, trade lifecycle, data flows, and client delivery within Alpha
• Proven experience leading complex, cross‑functional initiatives with senior executive and client visibility
• Demonstrated ability to operate in a highly regulated, client‑facing environment
• Exceptional written and verbal communication skills, including executive‑level presentations

Key Skills & Competencies

• Strategic program and portfolio management
• Alpha / Middle Office domain knowledge
• Executive communication and stakeholder influence
• Risk and control mindset
• Client relationship management
• Ability to operate at both strategic and execution levels

Tools & Ways of Working

• PMO governance and portfolio management frameworks
• Agile / hybrid delivery methodologies
• Enterprise intake and delivery tools (e.g., JIRA or equivalent)
• Executive dashboards and management reporting

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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