Job Title: Air Freight Operations Manager
Experience Level: Minimum 4 years
Location: Delhi (Preferred: Delhi Airport Operations Exposure)
AboutXindus
We are aSeries A funded global trade technology companyfocused on simplifying and scaling cross-border trade for Indian manufacturers and SMEs. We offer an integrated, full-stack platform that brings together logistics, trade compliance, payments, and financing into a single, seamless system.
By addressing inefficiencies in traditional trade infrastructure, we enable businesses to operate with greater speed, transparency, and reliabilitysupporting India's ambition to become a globally competitive manufacturing and export hub.
About the Role
We are seeking an experienced and dynamic Air Freight Operations Manager to lead and streamline our air freight operations across domestic and international routes. The ideal candidate will bring strong expertise in airline procurement, operational execution, and stakeholder management at major airportsparticularly with
hands-on experience in Delhi Airport operations.
This role is critical in ensuring cost-effective, compliant, and efficient freight movements within a fast-growing
logistics environment.
Key Responsibilities
- Oversee end-to-end air freight operations, including planning, execution, documentation, and coordination across key stakeholders.
- Manage spot airline procurement and negotiate with carriers to secure optimal rates and capacity based on shipment priorities.
- Maintain and expand a strong network of air freight forwarders, airlines, and ground handling agents to enhance service reliability and cost competitiveness.
- Collaborate with airline operations teams, customs officials, and ground handling teams for smooth cargo processing and timely deliveries.
- Ensure compliance with all aviation, customs, and IATA regulations, maintaining high safety and security standards.
- Monitor and improve operational efficiency, including turnaround times, cost management, and service performance metrics.
- Support the development and implementation of SOPs and digital workflows to enhance process transparency and scalability.
- Lead and mentor an operations team to foster accountability, efficiency, and customer-centricity.
- Coordinate closely with the sales and customer service teams to ensure seamless communication, accurate shipment tracking, and effective problem-solving.
- Manage vendor relationships to ensure consistent quality and adherence to service-level agreements.
Required Qualifications & Skills
- Minimum 3-4 years of hands-on experience managing air freight operations with a reputed freight forwarding or logistics firm.
- Proven expertise in spot airline procurement, freight planning, and rate negotiation.
- Strong working relationships within the air freight community, including customs, carriers, and airport authorities.
- In-depth knowledge of customs clearance procedures, air freight documentation, and operational compliance.
- Excellent communication, coordination, problem-solving skills and leadership skills.
- High proficiency in digital tools and operational software for logistics tracking and reporting.
- A problem-solver with a proactive and process-driven approach to operations.
- Proficiency in MS Excel and operational reporting tools; experience with TMS or freight platforms is an advantage.
Preferred Background
- Experience working with leading logistics companies such as Jeena & Co., SA Consultants, Continental Carriers, or other top Indian air freight forwarders is strongly preferred.
- Exposure to new-age logistics startups or technology-driven environments will be considered a plus.
What We Offer
- Opportunity to work closely with airline partners and global trade lanes.
- Exposure to pricing strategy and capacity planning alongside core operations.
- A fast-growing, network-driven logistics environment.
- Competitive compensation and learning-oriented growth opportunities.
