Syensqo is all about chemistry. We're not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet's beauty for the generations to come.
Job Overview
The Microsoft Email Security Engineer is responsible for providing technical support and operational expertise for the organization's email and collaboration security. This role focuses on the deployment, maintenance, and troubleshooting of Microsoft Defender for Office 365 and Exchange Online Protection, ensuring robust protection against threats such as phishing, malware, and business email compromise. The ideal candidate will have a strong background in Microsoft security solutions and a passion for delivering excellent support to end-users and technical teams.
Key Responsibilities
- Technical Support: Provide Tier 2/3 support for Microsoft Defender for Office 365, including incident response, threat investigation, and user assistance.
- Issue Resolution: Troubleshoot and resolve security incidents, alerts, and service requests related to email and collaboration security.
- Monitoring: Continuously monitor security dashboards, alerts, and reports to identify and respond to threats in a timely manner.
- Configuration & Optimization: Assist with the configuration, tuning, and optimization of Defender for Office 365 policies and rules to enhance security posture.
- User Education: Support end-users and internal teams with guidance on safe email practices and Defender for Office 365 features.
- Documentation: Develop and maintain technical documentation, standard operating procedures, and knowledge base articles.
- Collaboration: Work closely with IT, security, compliance, and business teams to ensure effective incident management and alignment with organizational policies.
- Continuous Improvement: Stay updated on Microsoft Defender for Office 365 enhancements and industry best practices to improve support and security effectiveness.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
- 5+ years of experience in technical support, IT security, or security operations roles.
- Hands-on experience with Microsoft Defender for Office 365 and Microsoft 365 security tools.
- Strong understanding of email security threats and mitigation strategies.
- Proficient troubleshooting and problem-solving skills.
- Familiarity with regulatory compliance requirements (e.g., GDPR, etc).
- Excellent communication and interpersonal skills.
- Customer-oriented mindset and ability to work in a fast-paced environment.
Preferred Qualifications
- Microsoft certifications (e.g., MS-500, SC-200, or equivalent).
- Experience with security incident response and investigation.
- Knowledge of scripting or automation (PowerShell, etc.).
- Experience supporting users in a multinational or regulated environment.
Why Join Us
- Work with leading-edge security technologies.
- Be part of a collaborative, mission-driven team.
- Opportunities for professional development and certification.
Syensqo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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About Us
- Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play. Inspired by the scientific councils which Ernest Solvay initiated in 1911, we bring great minds together to push the limits of science and innovation for the benefit of our customers, with a diverse, global team of more than 13,000 associates. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices and health care applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity.
- At Syensqo, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.
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