Position : Dynamics 365 Finance & Supply Chain.
Location - Pune .
Role summary
Own L2/L3 support and continuous improvement for Dynamics 365 Business Central/ Navision across Finance, Supply Chain, Sales/Service; drive incident resolution, enhancements, and upgrade readiness under defined SLAs.
Key responsibilities
- Handle incident/problem management endtoend (triage, RCA, fix, preventive actions) within SLA; maintain weekly/monthly status reporting.
- Configuring and customizing Business Central/ Navision modules to align with business requirements.
- Deliver enhancements/change requests: requirements to deployment; manage testing and quality assurance for Business Central/ Navision configurations and customizations
- Configure Business Central/ Navision workflows, roles & permissions; support UAT and signoffs with business stakeholders
- Coordinate with dev teams on AL/CAL customizations and extensions, ensure code quality and documentation.
- Support integrations (APIs/web services) with other systems; monitor and optimize performance.
- Migrating data from legacy systems into Business Central/ Navision and ensuring data quality.
- Conduct enduser training and create SOPs/ supporting documentation.
Musthave skills
- 10+ years overall; 8+ years on Business Central/ Navision with strong technofunctional exposure across Finance & Supply Chain.
- Handson with AL/CAL, APIs/web services, SQL Server; familiarity with Azure DevOps/Git
- Strong communication & stakeholder management; experience running UAT/training.
Nicetohave
- Industry exposure in Manufacturing experience with overlapping shifts for global AMS.
- Requirement gathering while working with stakeholders to understand business needs and translate them into functional and technical specifications.
