Microsoft Dynamics Consultant

Key Responsibilities:

• Support environment lifecycle management for D365 (Dev, UAT, QA, Prod), including database refresh/cloning and post-clone activities.
• Handle exception monitoring and resolution for batch jobs, integrations, and data movements via D365 Data Import/Export.
• Coordinate technical support and escalations with Microsoft, including ticket management and post-upgrade validation.
• Administer workflow configuration, security roles, and user access across finance, supply chain, asset management, and cost accounting.
• Collaborate on system performance optimization, troubleshooting incidents, and documenting technical solutions.
• Assist functional consultants with integration monitoring
• Contribute to system documentation, technical runbooks, and operational playbooks for steady-state management.
• Participate in risk/issue log review and support ongoing platform health checks aligned to SLA commitments.

Qualifications & Skills:

• Minimum of 6-8 years supporting Microsoft Dynamics 365 technical environments; direct experience in D365 FO preferred.
• Experience managing large-scale ERP platforms and integration scripts.
• Familiarity with cost accounting and asset management technical configurations in D365.
• Strong troubleshooting, technical documentation, and stakeholder communication skills.
• Understanding of security administration within D365 environments.