Microsoft Chatbot Developer (AI & Omnichannel Solutions)

SapienceS2P is a fast-growing leader in digital procurement transformation and intelligent automation, specializing in SAP Ariba, SAP S/4HANA, and enterprise AI solutions. With deep expertise across SAP Ariba (Upstream & Downstream), SRM, CIG, BTP, and Master Data, SapienceS2P helps global organizations streamline procurement, enhance supplier collaboration, and drive operational excellence.

At the core of its innovation is the Satori AI Platforman advanced conversational and agentic AI solution designed to transform procurement and supplier management through intelligent automation, real-time insights, and seamless enterprise integration.

SapienceS2P combines deep domain knowledge with cutting-edge technologies across Microsoft Azure, AI/ML, and cloud platforms to deliver scalable, future-ready solutions. The company is recognized for its strong delivery capabilities, innovation-led approach, and commitment to driving measurable business outcomes for its clients.

This is a full-time hybrid role for a Microsoft Chatbot Developer (AI & Omnichannel Solutions) based in India, with flexibility for remote work.

In this role, you will be a key contributor to the development and evolution of the Satori AI Platform, building next-generation conversational and agentic AI solutions for enterprise procurement and supplier ecosystems.

You will design, develop, and deploy intelligent chatbot solutions using Microsoft technologies, enabling seamless interactions across omnichannel platforms such as Microsoft Teams, web, and enterprise applications. The role involves leveraging NLP, machine learning, and agentic AI frameworks to create context-aware, scalable, and business-driven conversational experiences.

You will also collaborate closely with product, architecture, and integration teams to enhance platform capabilities, optimize existing solutions, and ensure high performance, security, and user experience.

• Design and develop intelligent chatbots for the Satori AI Platform using Microsoft Bot Framework SDK and Azure Bot Services
• Build and manage conversational agents in Copilot Studio / Power Virtual Agents (Agents in Portal)
• Implement Omnichannel solutions across Microsoft Teams, web, and other enterprise channels
• Integrate chatbot solutions with enterprise systems such as SAP S/4HANA, SAP Ariba, ServiceNow, and other APIs
• Design and implement conversational flows using adaptive dialogs and orchestration frameworks
• Develop agentic AI workflows for enterprise use cases such as procurement automation, supplier queries, and compliance tracking

• Natural Language Understanding (NLU)
• Context and memory management
• Multi-turn and goal-driven conversations
• Retrieval-Augmented Generation (RAG)
• Work with modern Agentic AI frameworks (e.g., Semantic Kernel, LangChain, AutoGen)
• Collaborate with cross-functional teams including architects, UX designers, and backend developers
• Ensure chatbot solutions are scalable, secure, and enterprise-grade
• Monitor, debug, and continuously optimize chatbot performance using telemetry and analytics tools

• Strong experience in chatbot development using Microsoft Bot Framework SDK and Azure Bot Services
• Hands-on experience with Copilot Studio / Power Virtual Agents (Agents in Portal)
• Good understanding of Omnichannel solutions and integrations

• Strong programming skills in C#, Python, or JavaScript (Node.js)
• Solid understanding of Natural Language Processing (NLP) and tools such as LUIS or equivalent services
• Experience with machine learning concepts and conversational AI design
• Exposure to Agentic AI frameworks and modern AI architectures (preferred)

• Experience integrating with enterprise platforms (SAP, ServiceNow, REST APIs, databases)
• Knowledge of cloud platforms (Azure required; AWS exposure is a plus)
• Strong problem-solving and analytical thinking
• Ability to work in a collaborative, fast-paced environment

• Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field