Job Responsibilities:
- Contract and close local catering and social business.
- Ensure timely and proper turnover of business for quality service delivery.
- Achieve catering revenue goals through active up-selling of each business opportunity.
- Implement brand service strategy and initiatives in all sales processes.
- Drive customer loyalty through excellent service delivery at every stage of the customer experience.
Candidate Profile:
Education and Experience:
- High school diploma or GED; 2 years of experience in sales/marketing, guest services, or related fields; OR
- 2-year degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no prior work experience required.
Core Work Activities:
Managing Sales Activities:
- Manage local corporate and social catering sales for the hotel.
- Collaborate with off-property sales channels (Sales Office, Area Sales, EST) for coordinated and complementary efforts.
- Respond to incoming catering opportunities for the hotel.
- Identify, qualify, and solicit new catering business to meet revenue goals.
- Understand market conditions (competitors, trends, supply, and demand) to sell effectively.
- Close high-value opportunities based on market needs.
- Negotiate contracts using creative selling techniques.
- Design and sell creative catering events and packages.
- Maximize revenue by up-selling food and beverage packages.
- Manage catering sales revenue, operational budgets, and provide forecasting reports.
- Develop menus that drive sales.
- Oversee operational aspects of catering business (proposals, contracts, customer communication).
- Support the hotel's service standards and resolve guest issues during the sales process.
- Ensure a return on investment for the company and owner.
Providing Exceptional Customer Service:
- Interact effectively with sales teams, kitchen, vendors, competitors, community, and other hotel departments to ensure guest satisfaction.
- Execute customer service standards and brand guidelines to drive satisfaction.
- Assist customers by understanding their needs and recommending appropriate services to exceed their expectations.
- Build strong relationships with clients, understanding their business needs.
- Collaborate closely with operations for seamless execution of strategies.
Additional Responsibilities:
- Perform other duties as assigned to meet business needs.
