Merchant Success Associate

About Snapmint:

Snapmint is a leading fintech company redefining access to consumer credit in India. With over 10 million customers across 2,200+ cities, our zero-cost EMI platform enables responsible purchases without the need for a credit card across categories like fashion, electronics, and lifestyle. India has over 300 million credit-eligible consumers, yet fewer than 35 million actively use credit cards. Snapmint addresses this gap by offering a trusted, transparent alternative grounded in financial inclusion and ethical lending practices.

Founded in 2017, Snapmint is a profitable, high-growth company doubling year-on-year. Our founding team, alumni of IIT Bombay and ISB, brings deep experience from companies like Oyo, Ola, Maruti Suzuki, and has successfully built and exited ventures in ad-tech, patent analytics, and bank-tech.We are building the future of responsible consumer finance, simple, transparent, and customer-first.

Role Overview:

We are looking for a proactive and detail-oriented professional to manage partner relationships and act as the primary point of contact for all partner-related queries. The role involves ensuring timely and effective resolution of partner concerns, providing accurate information about products and services, and delivering a seamless support experience. You will collaborate closely with cross-functional teams to address partner needs and contribute to continuous improvement of products and processes based on feedback and user insights. Strong communication, customer empathy, and the ability to manage multiple priorities are key to success in this role.

Key Responsibilities:

• Operate as the primary point of contact with partners and build strong working relationships with our partners.

• Identifying and resolving partner queries

• Ensuring to respond to client queries in a professional and timely manner

• Providing clients with relevant information on the products and services offered by the company

• Coordinate with the cross functional teams to assist the pak, issues, and user experience

• Understand and improve the product & process based on feedback

Requirements:

• Graduate with 1 year of experience

• Experience in Customer/Client support roles.

• Experience in B2B

• Good communication skills & customer empathy.

• Ability to prioritize among competing tasks - Keen attention to detail and adherence to deadlines