Merchant Onboarding Associate

Job Title: Merchant Onboarding Associate.

Location: Bangalore, India

Job Type: Full-Time

Experience Required: 6months - 2years

Company Overview:

Innopay Technologies is a fast-growing fintech based in Bangalore, India, committed to transforming the financial industry with cutting-edge technology solutions. Our team is passionate about creating innovative products that make financial services more accessible and efficient for our users.

Job Summary:

We are seeking a detail-oriented and proactive Merchant Onboarding Associate to manage the onboarding process for new merchants. The ideal candidate will be responsible for collecting and verifying required documents, ensuring compliance with company policies, and guiding merchants through account setup and activation.

Roles and responsibilities:

Verify merchant KYC, including identity verification and suitability assessments.

Verify the accuracy and authenticity of submitted documents such as business licenses, tax identification numbers, and financial statements.

Onboard the merchants as per the company standards/requirements and upload the KYCs of the merchant.

Collaborate with internal teams (e.g., onboarding, investigations, and legal) to resolve any issues and ensure seamless merchant onboarding.

Handle overall merchant complaints through email/CRM tool.

Assist in the development and improvement of KYC and verification procedures and policies.

Provide support to other team members on KYC processes and compliance requirements.

Qualification:

Bachelor's degree

Experience with merchant onboarding processes and KYC verification.

Strong understanding of KYC/AML regulations and guidelines.

Excellent analytical skills and attention to detail.

Proficient in document verification tools and KYC software.

Strong communication skills, both verbal and written.

Ability to work independently and manage multiple tasks in a fast-paced environment.

What We Offer:

Competitive salary.

Opportunity to work on innovative projects with a talented and passionate team.

Professional growth and development opportunities.

Health insurance and other benefits

How to Apply:

Please send your resume detailing your relevant experience and why you are a good fit for this role to [Confidential Information] or WhatsApp: 6366226794.