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vits hotels

Membership Manager

vits hotels
Mumbai, India
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Job Description

Role Overview

Job Description - Membership Manager

The Membership Manager will be responsible for driving membership sales, designing customer engagement programs, and ensuring achievement of revenue targets. The role also includes managing customer relationships and enhancing the overall guest lifecycle through structured CRM practices. Closely working with CRS/ Operations & Marketing Team of VITS

Key Responsibilities

Membership Planning & Strategy

  • Design and develop membership programs, booklets, offers, and promotional plans as per locations/ properties for VITS
  • Create attractive packages aligned with business goals and customer preferences
  • Continuously review and improve membership benefits to drive retention and repeat business

Sales & Target Achievement

  • Achieve monthly, weekly, quarterly, half-yearly, and annual sales targets
  • Drive revenue through active membership sales and upselling initiatives
  • Track performance and implement corrective actions to meet targets

Customer Engagement

  • Build and maintain strong relationships with members
  • Ensure high levels of customer satisfaction and repeat engagement
  • Handle customer queries and provide prompt resolutions

CRM & Customer Lifecycle Management (Add-on Responsibility)

  • Manage customer data and interactions using CRM tools (e.g., Relo or similar platforms)
  • Conduct regular follow-ups, outbound calls, and engagement campaigns
  • Track customer journey from onboarding to retention
  • Maintain updated customer database and interaction history
  • Support marketing initiatives such as promotions, loyalty programs, and feedback collection

Key Requirements

  • Prior experience in membership sales, hospitality sales, or customer engagement roles
  • Strong understanding of customer lifecycle and retention strategies
  • Experience in CRM tools and customer journey platforms (Relo or similar)
  • Excellent communication, negotiation, and interpersonal skills
  • Target-driven mindset with strong follow-up and closure abilities
  • Ability to handle calls, customer interactions, and relationship management effectively

Preferred Skills

  • Hospitality or service industry background
  • Experience in loyalty programs or membership-based business models
  • Strong analytical and reporting skills

Key Success Metrics

  • Membership sales targets achievement
  • Customer retention and repeat business
  • CRM engagement effectiveness
  • Revenue contribution from membership programs

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Membership Management
Employment Type:
Full time

About Company

vits hotels

Job ID: 147485575

Jobs by Skill - IT
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Last Updated: 15-05-2026 10:01:26 PM
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