CÉ LA VI Mumbai is seeking a driven and sophisticated Membership Sales Manager to lead the growth and management of our exclusive Lounge membership program, delivering a highly personalised and premium experience to our VIP clientele.
Membership Sales Manager Responsibilities:
- Drive the acquisition of new Lounge memberships by targeting high-value, premium, and VIP clientele.
- Develop bespoke membership proposals tailored to each prospect's lifestyle, preferences, and expectations.
- Actively network and build strategic relationships with affluent individuals, corporate partners, and luxury communities to secure new memberships.
- Conduct thorough qualification to ensure all potential members align with the exclusivity and brand positioning of CÉ LA VI.
- Manage the full lifecycle of memberships, including onboarding, renewals, benefits, access privileges, and entitlements with precision and discretion.
- Ensure seamless member onboarding through personalised orientations and concierge-style service.
- Serve as the primary point of contact for all members, handling requests, feedback, and special expectations with exceptional care.
- Build long-term, trust-based relationships with VIP guests through consistent, high-touch engagement.
- Maintain a strong presence on the floor during peak hours to elevate service delivery and enhance guest satisfaction.
- Monitor member engagement and usage patterns, proactively recommending enhancements to elevate their experience.
- Maintain updated and confidential member profiles, preferences, and engagement history.
- Collaborate closely with operations, reservations, and VIP services teams to ensure seamless experiences across all touchpoints.
- Support premium service delivery, including guest hosting, table service, and personalised touches during VIP visits and events.
- Develop and execute sales strategies to grow membership revenues and drive sustained profitability.
- Identify upselling and cross-selling opportunities across dining, lounge experiences, events, and special packages.
- Collaborate with marketing to design targeted campaigns, member-only events, and exclusive activations.
- Protect the exclusivity of the venue by maintaining strict control over guest lists, membership vetting, and access protocols.
- Maintain accurate membership records, including contracts, payments, renewals, and expiries.
- Support management in developing membership policies, pricing strategies, and benefit structures.
Required Skills and Qualifications:
- Proven experience in membership sales, luxury hospitality, or high-end lifestyle environments.
- Strong network within affluent, VIP, or corporate communities, with a demonstrated ability to drive high-value sales.
- Exceptional interpersonal and communication skills, with confidence engaging high-profile and influential guests.
- Strong sales acumen with the ability to close deals while maintaining a highly personalised approach.
- Impeccable service standards and attention to detail, with a deep understanding of luxury guest expectations.
- High level of discretion and professionalism in handling sensitive and confidential information.
- Ability to thrive in a fast-paced, high-pressure environment while maintaining composure and service excellence.
- Flexibility to work evenings, weekends, and public holidays as required.
If you're ready to shape an exclusive, member-driven experience and build meaningful relationships within Mumbai's luxury lifestyle scene, we would love to hear from you!
The CÉ LA VI Group is a premier lifestyle and hospitality brand renowned for its commitment to delivering elevated experiences at iconic locations around the world. The group has established itself as a global leader in luxury entertainment, dining, and hospitality, with a portfolio of venues that seamlessly blends sophistication, innovation, and a vibrant atmosphere.
