Member Relations Specialist

About Aurum CoNexus

Aurum CoNexus is Gurugram's most exclusive business networking platform, purpose-built for India's top entrepreneurs, CXOs, and high-net-worth individuals. We curate meaningful connections, premium experiences, and peer conversations that accelerate growth — personally and professionally.

Our members are not just professionals — they are decision-makers, industry leaders, and HNIs who expect a world-class experience at every touchpoint. We are looking for someone who truly understands this world.

Role Overview

We are looking for a relationship-driven, polished professional with proven experience handling High Net Wo Individuals (HNIs) — ideally from luxury retail, luxury real estate, or premium wealth management backgrounds. You will be the primary relationship owner for our members, ensuring they feel valued, engaged, and deeply connected to the Aurum community.

In addition, you will provide light calendar management support to the CEO, keeping their schedule organised and meetings well-coordinated.

Key Responsibilities

A. HNI Member Onboarding & Activation

›    Conduct personalised, high-touch welcome calls within 48 hours of member approval

›    Guide new members through the Aurum platform, community benefits, and exclusive value proposition

›    Create an exceptional, luxury-standard first impression that sets the tone for a long-term relationship

B. Member Retention & Relationship Management

›    Maintain a structured, personalised touchpoint cadence — calls, check-ins, curated messages

›    Build deep, trust-based relationships with HNI members across varied industries and profiles

›    Identify at-risk members early and execute tailored re-engagement strategies

›    Apply luxury service sensibilities — anticipate needs before they are expressed

C. Member Experience & White-Glove Service

›    Resolve member queries with a white-glove approach (SLA: first response within 4 hours)

›    Deliver an experience consistent with the standards HNI clients expect from premium brands

›    Collect and act on post-event and post-interaction feedback to continuously raise the bar

D. Event & Experience Coordination

›    Curate personalised event invitations aligned with each member's interests, industry, and goals

›    Support on-ground hosting and ensure every member feels welcomed and well-attended

›    Conduct warm post-event follow-ups and track satisfaction scores

E. Member Matchmaking & Community Facilitation

›    Proactively identify synergies between members and facilitate meaningful warm introductions

›    Log and track quality of connections facilitated and outcomes generated monthly

F. Upsell & Referral Facilitation

›    Identify members suitable for premium-tier upgrades and initiate consultative conversations

›    Leverage luxury sales expertise to present upgrades as value additions, not hard sells

›    Track conversion rates, referrals, and member-driven growth metrics

G. CRM & Data Management

›    Maintain accurate, detailed member profiles, preferences, and interaction logs in the CRM

›    Ensure data completeness and hygiene across all member records

H. CEO Calendar Support

›    Manage and organise the CEO's calendar — schedule meetings, calls, and appointments efficiently

›    Send timely reminders and coordinate scheduling with internal and external stakeholders

›    Handle this responsibility with discretion, accuracy, and zero dropped balls

Who We Are Looking For

Essential Background & Experience

›    2–4 years of experience in HNI client servicing, luxury retail sales, luxury real estate, or premium wealth management

›    Demonstrated ability to build rapport and long-term relationships with high-net-worth individuals

›    Excellent verbal and written communication skills in English (Hindi is a strong advantage)

›    Graduate degree in any discipline; MBA or hospitality/luxury management preferred

›    Proficiency in CRM tools, Google Calendar, and digital communication platforms

The Ideal Candidate Is...

›    Polished, presentable, and naturally comfortable in premium, exclusive environments

›    Warm, empathetic, and skilled at making HNI clients feel genuinely valued

›    Proactive, self-motivated, and impeccable in follow-through

›    Calm under pressure, discreet with sensitive information, and reliable at all times

›    Excited by community-building, meaningful connections, and creating world-class experiences

›    Someone who has sold luxury — and understands what it means to serve it

What We Offer

›    Access to Gurugram's most exclusive professional network and HNI community

›    Direct exposure to top entrepreneurs, CXOs, and industry leaders

›    Competitive compensation with performance-linked incentives

›    A premium, high-growth work environment that values quality over quantity

›    Rapid career growth opportunities in a fast-scaling, purpose-led organisation

›    The privilege of curating connections and experiences that genuinely matter