MEGA WALKIN DRIVE for Chat/Email Support on 17th May

HCL is hiring for Chat & Email Support for Gurgaon Location

interested candidate please Walkin on Below address

** Walk-In Drive Alert at HCLTech

**Date:** 17th May

** EXP- 1-3 years

**Time:** 11:00 AM - 3:00 PM

**Location:** HCLTech Candor Tech Space Tower 11, 1st Floor, Sector 21 Dundahera Village Gurugram, Haryana 122022

**Contact Person:** Tanya Nagpal & Navya Choudhary

****Candidates with 0 to 45days of Notice Period will be preferred *****

Key Responsibilities:

Job Description- Email & Chat Support (Order Management Product Fulfillment)

Designation Associate 1-3 Years Experienced

Location Gurgaon

Shifts Rotational

5 Days Work from Office

Type of Requirement:- E-Mail Support (Excellent Written & Verbal Communication is a must) .

• Shifts - 24* 7 5 days working - 2 days off - Rotational offs.
• Required Qualification:- *Graduate / Post Graduate in any stream.
• Work Location : Client Site, Unitech Signature Tower , Gurgaon / Gurugram. ****Great work environment****

Must have:- * Excellent Spoken & Written English

Skill set Required :- *Excellent English Written Communication Skills. *Strong E-Mail Writing Skills with focus on Customer Service. *Solving Customer Queries Via E-Mail. *Order Management experience is preferred,

Job Description

As an Order Management Specialist, you will be responsible for processing simple to complex orders, and handling inquiries from the client with high accuracy and efficiency.

You will use deductive reasoning to make sound business decisions.

You will follow best practices and work cross-functionally with multiple teams to complete the above tasks and other daily job functions.

You will multi-task in between tools in maintaining client databases, validating order information and verifying payment terms with high attention to detail and sense of urgency

You will ensure compliance to all company and business policies, administer all open sales orders, and ensure appropriate order flow.

You will own and manage the internal order to cash processes for multiple products to ensure it complies with organizational policies.

You will learn and process all products offered in the logo.

Key Skills

Team oriented/team player

Situational/contextual awareness with the ability to understand the impacts of one's work.

Excellent critical and analytical thinking abilities

High attention to detail, and high level of professionalism

Proactive, self motivated, self starter, minimal supervision

Excellent analytical skills and strong decision-making skills committed to resolution and compliance

Strong organizational, time and workflow management skills

Thankyou

Regards

HCLTech