Mega Hiring Drive UK & US International Voice Process

We are looking for enthusiastic individuals for our Mega Hiring Drive for the UK & US International Voice Process in India. This role is ideal for candidates who are passionate about customer service and wish to build a career in an international environment.

Responsibilities

• Handle inbound and outbound calls for UK & US clients.
• Provide exceptional customer service and support through effective communication.
• Resolve customer queries and issues in a timely manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve processes and enhance customer satisfaction.

Skills and Qualifications

• Excellent verbal and written communication skills in English.
• Strong listening skills and the ability to empathize with customers.
• Proficiency in using computer systems and CRM software.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Flexibility to work in shifts, including nights and weekends.