Medical Records Retrieval Specialist

Who We Are

Brolly Labs, now rebranded as CatalyzeX, is a business process outsourcing specialist that combines process expertise with top offshore talent, delivering the best value outcomes for its clients.

What We're Looking For

Were looking for anexperiencedMedical Records Retrieval Specialistwho is bold, assertive, and relentless in getting results. You know how to navigate complex retrieval processes, push through delays, and handle unresponsive facilities with confidence. If you're organized, phone-savvy, and detail-oriented, we want to hear from you.

Who You Are

• Minimum of2 years of hands-on experience in medical records retrieval, ideally supporting law firms or legal cases.
• Proven ability tohandle pushbackfrom facilities and persistently follow up until documents are received.
• Strong communication skills:assertive, confident, and effective on the phone.
• Excellentorganizational and administrative abilities; able to juggle multiple requests, prioritize follow-ups, and stay detail-oriented.
• Familiarity with ROI (Release of Information) portalssuch as ChartSwap, MRO, Sharecare, CIOX, or similar.
• Proficient in case managementtools, spreadsheets, document tracking systems, and general productivity software.
• Solid understanding ofHIPAA complianceand best practices for handling PHI (Protected Health Information).

What You'll Do:

As a Medical Records Request Agent, you will:

• Prepare and submit records requestson behalf of law firms, ensuring proper documentation is included and complete.
• Send faxes or upload documentsto facilities or through ROI portals depending on their process.
• Call medical facilities and hospitalsto follow up on requests, clarify missing info, andhandle delays with persistence.
• Push back when needed, ask the right questions, and escalate unresponsive or difficult cases to ensure progress.
• Track and update all request statusesin internal systems, maintaining thorough and accurate documentation.
• Keep law firm clients informedby providing updates, acknowledging new requests, and responding to inquiries quickly and professionally.
• Review and organize received recordsto ensure theyre complete, correct, and ready for legal teams.
• Maintain confidentiality and securityof all information, strictly following HIPAA and internal privacy policies.

Technical Requirements

• High-speed internet (minimum 20 Mbps or fiber connection)
• Noise-canceling headset
• Fast computer
• Power and internet backup required

Rates and Expectations:

• Full-time Role:8 hours/day
• Rate: $4.15 per hour plus monthly retention + attendance bonus
• Work Schedule: EST/PSTbusiness hours.

Dedication:

• We need someone dedicated to work for this client alone. If you have other full-time commitments that may conflict during business hours, please do not apply.
• Please be aware that subcontracting work to other virtual assistants is prohibited due to HIPAA compliance requirements.

Please apply through this link ONLY: https://www.careers-page.com/brolly-labs/job/4RR65937