Head - Quality
Full-Time (5.5 Days)
Gurgaon
We Are Expanding Our Quality Team!
At Stemz Healthcare, we are committed to delivering excellence across all functions, and as part of this commitment, we are expanding our Quality Team.
We are looking for a dynamic and experienced professional to help us strengthen non-clinical operations and ensure consistent service quality across our centers.
Roles & Responsibilities
- Ensuring good quality non-clinical services like infection, prevention, security etc.
- Ensuring that proper audits are happening at the center, audit checklists are in place & also ensuring that proper SOPS's are made for center operations.
- Ensuring proper process monitoring & control at the center.
- Promote, design, and implement improvements and innovations at the medical Center.
- Works to ensure that quality improvement and innovation work remain focused on one or more of the following goals: staff vitality, process efficiency and waste reduction, and safe and reliable applicant's care.
- Consults with administrative and medical staff Managers, center managers and critical committees as appropriate to finalize and advance the project goals.
- Effectively communicates improvements that are made to work teams, staff, and administrators throughout the centers.
- Ensuring every center has clean surroundings, a doctor's room, workstations etc.
- Periodical assessment of Medical Centre on quality check list and arrive at a score for the facility.
- Identification of gaps, develop action plans under the guidance of in- charge of the centers and monitor compliance.
- Ensuring that the medical Center meets all regulatory compliances such as BMW, Blood Bank/Storage license etc.
- Keep a record of non-functional equipment and timeline for its repair along with AMC for all equipment.
- To institute an effective grievance redressal system both for employees and the VISA applicants.
Qualifications, Experience and Education Requirements
- Bachelor or above degree
- Minimum 10 years of working experience
