Medical Quality Analyst

About Us:

Amura Health is at the forefront of digital healthcare, pioneering a groundbreaking online hospital dedicated to addressing chronic diseases and anti-aging concerns. As a hospital on the cloud, our team comprises original-thinking and passionate doctors, harnessing every available science to shape a new and powerful practice of medicine. We go beyond mere consultation and treatment; we assume absolute ownership of the health of individuals who enroll with us, maintaining continuous contact to assist them in achieving their optimal health and a better quality of life.

Our mission is to facilitate good health by seamlessly merging healthcare with the digital space. This innovative approach allows us to maintain constant contact and monitor patients globally, providing our services from the convenience of their homes.

Job Description:

Amura Health (amura.ai) is seeking a Medical Quality Analyst to ensure the accuracy, timeliness, and quality of medical advice and services. This role involves evaluating doctor-client interactions, monitoring compliance with SLAs, and generating performance reports to enhance operational efficiency.

Key Responsibilities:

• Quality Review: Assess medical advice provided by doctors for accuracy, clarity, and adherence to protocols.
• Timeliness Monitoring: Ensure prompt responses within SLAs and escalate delays in responses or solutions.
• Follow-up coordination: Track client progress for resolution and ensure effective doctor follow-ups.
• Call Management: Verify scheduled doctor-client calls and manage effective communications for reschedules.
• Data Analysis & Reporting: Evaluate doctor performance metrics and SLA compliance.
• Process Improvement: Provide feedback to doctors on operational efficiency and collaborate on workflow enhancements.

Qualifications & Skills:

• Education: Master's or Bachelor's in Life Sciences, Healthcare Management, Quality Management, or Public Health.
• Preferred: Certification in Quality Management Systems (QMS) or related quality assurance courses.
• Experience: Prior experience in healthcare quality assurance or hands-on use of patient management and quality monitoring systems is an advantage.
• Analytical Skills: Strong attention to detail with a systematic approach to problem-solving, including data evaluation to identify compliance gaps and process inefficiencies.
• Communication Skills: Proficient in preparing concise reports on error identification and resolutions, with strong communication skills for coordinating with doctors and physician assistants.
• Soft Skills: Possessing a client-first attitude with empathy, strong ethics, confidentiality adherence, and a high sense of accountability. A team player with problem-solving skills, organizational abilities, and a keen interest in quality improvement.

Office Location: Chennai (ECR/OMR)

Work Timings: 12-hour shift, weekly one-off

Send your resume/CV to [Confidential Information]

Visit us at www.amura.ai

Here are answers to some questions you may have:

Who is Amura

We are a health startup with presence in multiple countries

How old are you

6 years

What is special about you

Our clients are at the heart of the Amura protocol, an intensive health program. Choosing this journey makes them truly special. Our team, composed of brilliant minds in operations, medicine, and marketing, invites you to explore joining us. Our success is evident in our 82+ Net Promoter Score (NPS), and all our business comes organically as people love what we do.

What is special about working with you

You will grow crazy-fast. As a rule of thumb, you can expect 5 years of growth for every year you are with us. But beware, growth like that cannot be achieved with life as usual. / But beware, growth like that cannot be achieved by any ordinary person.

What kind of people are you looking to add to your team

We are looking for people who, when given the opportunity to have a measurable impact on the world, will take it. Who values human life and is willing to work tirelessly on not only improving themselves for their own sake but for the benefit of everyone in the world. We work on the edge of our own best, striving to find what could come next in our growth. Anyone that joins the team will not only find the challenges they need to push them, but also will have Amura at their back for support and guidance

Is this a WFH role

We do not have a WFH option. The work done at Amura is very unique. In person interactions will help you understand the brand better and get creative in ways you never imagined possible.

Where is your office

Chennai (ECR/OMR)

Do you have an online presence

https://amura.ai (we are @AmuraHealth on all social media)

Perks I get when I join Amura

Health is the hardware of success. Amura has a one-of-its-kind performance health program. It has helped thousands of people to grow and flourish in dimensions that are important to them. Everyone in Team Amura, and their dependents, get all of our medical knowledge and services at no cost. This is very unique to Amura. Until you speak with one of us, you can never know what an unbelievable power-up it can be.