Medical Information Specialist

Company Description

Pharmazone is a trusted global consulting company serving the Pharmaceutical and Life Sciences industries. Specializing in Regulatory Affairs, Pharmacovigilance, and GxP Compliance, Pharmazone supports clients in improving patient outcomes through comprehensive solutions. With expertise in clinical monitoring, regulatory strategy, medical writing, and post-approval requirements, the company has completed over 2,000 successful projects worldwide. Recognized with awards such as Best Healthcare Brand by CMO Asia - ABP News, Pharmazone has a global presence in India, the USA, Europe, Canada, and China. Guided by the mantra Value Creation by Right Solutions, Pharmazone continues to serve a growing clientele across regulated and developing markets.

Role Description

This is a full-time, on-site role for a Medical Information Specialist based in Ahmedabad.

• Receive and process assigned voicemails

• Update the Voicemail Tracker

• Receive information or inquiry through phone call/email/fax/mail and create a record in Track Wise and IRMS

• Attach product replacement authorization form in Track Wise, if inquiry involves replacement request

• Follow Track Wise Convention guide while handling and managing product complaints.

• Receive information or inquiry through phone call/email/fax/mail and process them in IRMS

• Generate reports related to inquiries received through phone call/email/fax/mail

• Enter all the relevant information received through phone calls/email/fax/mail into IRMS

• Enter all the information pertaining to non-significant phone calls , emails, faxes for internal tracking and reconciliation

• Responsible for receiving phone calls related to adverse events and for book-in of cases received by all source types (phone call/email/fax/mail) into ARIS-g

• Responsible for following good documentation practices while completing AEM form

• Responsible for triaging of case

• Responsible for attaching AEM form or other source documentation to case.

• Use IRMS to create contacts for callers with inquiries related to AE/PC/MI.

• Thorough understanding of use of FAQs and product labeling to answer medical information inquiries

• Thorough understanding of regulatory requirements for safety reporting.

Qualifications

• Strong Communication skills to effectively convey medical and scientific information
• Expertise in subjects like Medicine and Pharmacy to support research and review processes
• Experience in Medical Communications and Medical Affairs for handling diverse stakeholder inquiries
• In-depth understanding of healthcare and pharmaceutical regulations
• Ability to work collaboratively in a team in Night sifts and manage stakeholder relationships
• Proficiency in medical writing and knowledge of regulatory requirements
• Bachelor's or advanced degree in Pharmacy, Medicine, Life Sciences, or a related field
• Prior experience in a similar role