Mechanical Engineer, International & Domestic Operations

This is a high-trust, multi-functional engineering role positioned directly under the Founder's Office at Tono. The Mechanical Engineer will manage both international and domestic technical operations, respond to enquiries received via email/WhatsApp, coordinate with production teams, ensure accurate documentation, and support day-to-day decision-making.

This role is ideal for a fresher who is proactive, detail-oriented, and eager to work in a fast-scaling premium technology company.

• Respond to international and local enquiries received on email, WhatsApp, and website.
• Understand customer requirements and provide accurate technical guidance.
• Prepare quotations, datasheets, and solution recommendations for Tono lifting systems and accessories.
• Act as a technical bridge between customers, dealers, and the Founder's Office.

• Track incoming orders, timelines, and customer commitments.
• Coordinate with production, procurement, and dispatch teams to ensure accurate execution.
• Monitor order status and maintain clarity between internal teams and customers.
• Assist in QC checks, packaging instructions, and handling special project requirements.

• Maintain logs of enquiries, quotations, and follow-ups.
• Prepare weekly operational reports for the Founder's Office.
• Assist in updating product manuals, installation guides, and technical documents.
• Maintain structured documentation for export orders, HS codes, and accessory lists.

• Gain deep understanding of Tono motorized lifts, projector mechanisms, and related accessories.
• Test and learn product mechanisms to confidently guide customers and internal teams.
• Conduct basic technical troubleshooting for dealers and installers.

• Assist the Founder in research, product development notes, and competitor comparisons.
• Coordinate priority tasks and ensure smooth flow of communication across departments.
• Participate in strategy discussions for improving customer experience and operational efficiency.

• BE/BTech in Mechanical Engineering (fresher or 01 year experience).
• Strong understanding of mechanical systems, moving mechanisms, and basic electrical compatibility.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks, maintain accuracy, and work with high ownership.
• Comfort with WhatsApp Business, email communication, Excel/Google Sheets, and basic documentation.

• Analytical thinking and curiosity to understand premium engineering products.
• High responsibility and reliabilitysomeone who treats the role as the Founder's right hand.
• Fast learner with a process-oriented mindset.
• Calm, disciplined execution under deadlines.
• Passion for technology, automation, and premium product design.

• Direct mentorship from the Founder.
• Exposure to global markets and international communication.
• In-depth knowledge of luxury motorized systems and automation technologies.
• A high-growth environment with opportunities to move into Product Management, Operations Leadership, or International Business roles.