About the Opportunity

Title Marketing Transformation Manager
Department Global Central Marketing Operations (GCMO)
Location Gurugram
Reports To Marketing Transformation Senior Manager
Level Manager

Shift Timings 12:30 PM - 9:30 PM, 3 Day's every week Work from Office Mandatory

About us
We're proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this By working together - and supporting each other - all over the world. So, join our Marketing Transformation & Optimisation team and feel like you're part of something bigger.

About your team
Fidelity has always placed great importance on creating a marketing edge and has a strong heritage in leading the industry in its approach to marketing. The Marketing Transformation & Optimisation team provides support to marketing teams across our organisation in support of client driven marketing and to enable a cohesive and co-ordinated strategy that will help to strengthen our brand, resonate with clients and ultimately grow our business.

About your role
We are looking for a highly analytical and collaborative Marketing Transformation Manager to join our Global Central Market-ing Operations. In this role, you will play a critical part in shaping our future-state marketing capabilities by gathering re-quirements, mapping processes, analysing data, and supporting the design and delivery of marketing technology and oper-ating model changes.

About you
This role is for someone who can understand complex business transformation processes, people, technology and data. The ideal candidate should have the ability to analyse as-is operating models and support the design of future / target oper-ating models. You will work at the intersection of Marketing, Technology, Data, and Regional teams, helping ensure that transformation initiatives are grounded in real business needs and deliver measurable value. This is an exciting opportunity to influence how a global marketing organisation operates, scales, and evolves.

Key Responsibilities
Requirements Gathering & Analysis
. Partner with global and regional stakeholders to understand business goals, user needs, and pain points.
. Lead structured discovery sessions, interviews, and workshops to capture high-quality requirements.
. Translate business requirements into functional and non-functional specifications for technology and process solu-tions.
. Document user stories, acceptance criteria, business rules, and data definitions.

Process Mapping & Operating Model Design
. Map current-state marketing processes, workflows, and data flows to identify gaps, inefficiencies, and risks.
. Design future-state processes aligned to best practices and programme goals.
. Support the development of global operating models, including roles, responsibilities, and governance structures.
. Collaborate with solution architects and product owners to validate technical feasibility.

Data & Insight Analysis
. Analyse marketing operational data to identify opportunities, requirements and performance gaps.
. Support the creation of business cases with ROI analysis, value modelling, and scenario planning.
. Provide insights that inform prioritisation, solution design, and adoption strategies.

Programme Delivery Support
. Serve as the analytical bridge between business users and technical teams throughout delivery.
. Support UAT planning and execution: test scripts, acceptance criteria, defect tracking, and validation.
. Ensure documentation (processes, requirements, training materials) is maintained and accessible.
. Track and report on project progress, risks, and dependencies.

Stakeholder Engagement
. Build strong partnerships with central marketing functions (Brand, Content, Marketing Technology) and regional teams.
. Facilitate clear communication between cross-functional stakeholders.
. Support change management activities with insight, documentation, and stakeholder alignment.

Skills & Experience
Required
. 7+ years of business analysis experience, preferably within marketing, digital, or transformation environments.
. Strong analytical capability and experience turning complex information into clear, actionable recommendations.
. Hands-on experience with process mapping tools (e.g., Miro, Lucidchart, Visio).
. Familiarity with marketing technology ecosystems (e.g., CRM, CDP, MAP, CMS, analytics tools).
. Excellent documentation skills (requirements, workflows, user stories, SOPs).
. Ability to manage multiple stakeholders across global or matrixed organisations.
. Comfortable working in Agile and/or hybrid delivery environments.
. Fluent in English
Preferred
. Experience in global B2B or B2C marketing teams.
. Exposure to large-scale martech implementations or marketing operations redesign.
. Knowledge of data governance, privacy, and compliance considerations.
. Certifications (e.g., IIBA, CBAP, Agile/Scrum).

Feel rewarded
For starters, we'll offer you a comprehensive benefits package. We'll value your wellbeing and support your development. And we'll be as flexible as we can about where and when you work - finding a balance that works for all of us. It's all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

For more about our work, our approach to dynamic working and how you could build your future here, visit ca-reers.fidelityinternational.com.