Marketing Manager

Role Summary:

We're seeking a Marketing Manager to lead our marketing efforts, focusing on order execution,

customer engagement, and business development. This role requires strategic planning,

effective communication, and leadership skills to drive growth and maintain customer

satisfaction.

Key Responsibilities:

1. Order Execution:

Work closely with the sales and operations teams to ensure timely and accurate execution of orders.

2. Enquiry Closing:

Ensure all quotations are prepared and sent to clients before the committed date.

Follow up on all enquiries to close opportunities effectively.

3. Customer Feedback Collection:

Implement a systematic approach to gather feedback from customers to enhance service delivery and product offerings.

4. Marketing Meetings:

Conduct regular marketing meetings to review enquiry registers and analyze order closures.

Generate actionable reports to support decision-making and strategy formulation.

5. QMS Implementation:

Provide necessary resources and support for the implementation of the Quality Management System (QMS).

6. Performance Appraisal:

Conduct regular performance appraisals for the marketing team, providing guidance and development opportunities to enhance individual and team performance.

7. Report Generation:

Develop comprehensive reports for marketing follow-ups with all customers, ensuring transparency and accountability.

8. Customer Database Maintenance:

Maintain and update the customer database to ensure current and accurate contact information and engagement history.

9. Marketing Activity Planning:

Plan and schedule marketing activities on a monthly and weekly basis, allocating resources effectively to meet objectives.

10. Communication Liaison:

Serve as the primary communication link between customers and the technical team, ensuring customer needs and technical specifications are aligned.

11. Business Development:

Identify and pursue new business opportunities to expand market presence and enhance revenue growth.