About BIz4Group
At Biz4Group, we provide high-end IT services and AI solutions to a sophisticated US-based clientele. We are looking for an Operations Associate who understands that a world-class service delivery team requires a world-class operational environment. You will optimize our workplace using AI and automation to ensure it supports the high-velocity, 24/7 nature of the global IT service industry. This role is ideal for a tech-savvy professional eager to implement AI-driven efficiencies in workplace management and resource planning.
About The Role
You will build the Lifecycle Engine that drives retention and conversion. You are responsible for the unified user journey across email, in-app, and push notifications for both internal and client-owned apps.
Key Responsibilities
- Design In-App Lifecycle strategies, including behavior-triggered notifications and onboarding journeys.
- Implement push notification segmentation logic to improve Day 1 / Day 7 / Day 30 retention metrics.
- Coordinate multi-channel orchestration (Email, SMS, Push, In-App) as a unified user journey.
- Support Client App Growth by setting up automation logic and SDK integrations (Firebase, OneSignal, etc.).
- Build and manage lead-nurturing workflows in HubSpot/Salesforce based on real-time behavioral data.
- A/B test lifecycle messaging sequences to optimize activation-to-retention funnels.
- Automate data enrichment to provide deep insights into the incoming lead/user pipeline.
- Maintain MarTech stack health, focusing on API integrations, webhooks, and CRM hygiene.
- Analyze retention cohorts and user drop-off patterns to suggest product/marketing pivots.
- Create automated re-engagement campaigns for dormant users and stale leads.
Qualifications
- 4-7 years in Growth Ops; expertise in SDK integrations and mobile lifecycle tools is essential
